Hyundai Service Advisor Apprentice EDEN MOTOR RETAIL LIMITED
At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.
Closing date: 28 Apr 2023
Apprenticeship summary
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Annual wage
£10,982.40
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Working week
Monday - Friday 8.00am - 5.00pm with a 30 minute lunch.
Total hours per week: 40.0
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Expected duration
16 Years
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Possible start date
02 May 2023
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Date posted
02 Mar 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000139817
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Positions
1 available
What will the apprentice be doing?
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
- Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
- Upselling and cross-selling additional products and services
- Booking in cars for MOT's and service
- Liaising with workshop vehicle technicians for updates with vehicle repair timescales
- Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
- Working to a high level of customer service at all times
- General ad hoc duties as and when required
What training will the apprentice take and what qualification will the apprentice get at the end?
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 Level 2 Customer Service Practitioner apprenticeship standard, Standard Training will include:
- Nationally recognised qualifications
- IMI level 2 Certificate in Customer Service for the Automotive Industry
- ATA Accreditation Customer Service Advisor
- Bespoke Hyundai certified training
- Regular in dealer review and assessment visits
- Functional skills if needed
What is the expected career progression after this apprenticeship?
Possible permanent position on the completion of the apprenticeship. On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Other GCSE or Equivalent English (9-4) (Essential) (Grade 0) Desired
About the employer
Employer
EDEN MOTOR RETAIL LIMITED
Address
184
0 Barton Hill Road
Barton
TQ2 8HN
Training
Training provider
NOTTINGHAM COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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