Hyundai Service Advisor Apprentice EDEN MOTOR RETAIL LIMITED

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

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Closing date: 28 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday - Friday 8.00am - 5.00pm with a 30 minute lunch.

    Total hours per week: 40.0

  • Expected duration

    16 Years

  • Possible start date

    02 May 2023

  • Date posted

    02 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000139817

  • Positions

    1 available

What will the apprentice be doing?

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 Level 2 Customer Service Practitioner apprenticeship standard, Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Hyundai certified training
  • Regular in dealer review and assessment visits
  • Functional skills if needed

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship. On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Requirements and prospects

Desired skills and personal qualities

Interest for automotive trade, Communication skills, Enthusiasm to learn, Hardworking, Punctual, Reliable, Computer literate

Qualifications

Other GCSE or Equivalent Maths (9-4) (Essential) (Grade 0) Desired
Other GCSE or Equivalent English (9-4) (Essential) (Grade 0) Desired

About the employer

At Eden Motor Group we strive to create a better world of motoring and provide our customers with an unparalleled level of customer service. Each Eden dealership is well recognised and a reputed business in the communities in which we operate, in part due to having developed a culture which is demonstrably different from every other motor retailer. Our colleagues are empowered to be genuinely customer focused and reflect the company's values of openness, absolute integrity and flexibility.

Employer

EDEN MOTOR RETAIL LIMITED

Address

184

0 Barton Hill Road

Barton

TQ2 8HN

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Training

Training provider

NOTTINGHAM COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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