Finance Administrator Apprentice BACKOFFICE NATIONWIDE LIMITED

An opportunity has arisen to become part of our team based in Selby. You will assist in the day-to-day running of the organisation’s administrative duties, ensuring that all duties are completed efficiently & effectively. Whilst working with us you will be studying towards gaining an apprenticeship as a Level 2 Customer Service Practitioner.

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Closing date: 02 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, times to be confirmed with employer

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    02 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Contact clients’ to manage & monitor various issues; including,  to update customer status to clients, to advise of daily cheques received, and to email weekly copy of ledger.
  • Deal with general queries, provide copy invoices/statements and respond to relevant correspondence and / or clients request for assistance.
  • Carry out relevant and timely credit checks, and apply for appropriate credit limits; check ledgers and apply for increased limits where clients have reached their existing facility.
  • Upload weekly invoice totals to online Factors.
  • Set up new client accounts and sites; raise any manual credit notes and / or invoices.
  • Post cash and allocate daily ensuring factors are updated as required.
  • Balance and monitor weekly / monthly reconciliations.
  • Close monthly period ends on the RBS Fac Flow system / online link.
  • Bank Reconciliations.
  • Report overdue accounts to factor on a monthly basis
  • Answer incoming calls and direct as appropriate
  • Provide support/holiday cover, as and where required across the organisation, to meet operational requirements and demands.
  • Monitor all e-mail inboxes, highlighting e-mails which you will deal with, ensuring the desired response is dealt with in a timely manner, and bring to the attention of the supervisor any concerns within the e-mail boxes
  • Ensure all insurance requests are dealt with within the agreed timescale
  • Maintain accurate and well-organised ledgers to facilitate daily cash allocation and adjust off small balance below an agreed amount
  • Maintain agreed SLA’s
  • Use of auto entry to deal with purchase invoices.
  • Monitor inbox post weekly, monthly journals.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Functional Skills if required
  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Any other job specific training as necessary

What is the expected career progression after this apprenticeship?

  • Potential for a full-time position whilst completing the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Presentation skills, Administrative skills, Logical, Team working, Creative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade C/4 or above) Essential

About the employer

At Backoffice Nationwide, our mission is to create true partnership working with our clients to deliver exceptional service and give straight-talking, honest and sound advice, guidance and support. Back office functions shouldn't have to be complicated, and with Backoffice Nationwide, we're removing the jargon and simplifying the process, giving you back time to do what you do best! Whether you're simply looking to outsource your payroll or need support with every aspect of back office support, we've got your covered. With over a decade of experience in supporting the Recruitment industry, our dedicated and passionate team are always on-hand to help our clients understand and navigate the rules and regulations around a wide variety of accounts, payroll and HR functions. Whether you are just starting out, or have a well-established business, working with Backoffice will save you time, effort and money.




Unit 15

Abbey Court

Benedict Drive


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Training provider



Heart of Yorkshire Education Group

01924 789469

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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