Finance Administrator Apprentice BACKOFFICE NATIONWIDE LIMITED
An opportunity has arisen to become part of our team based in Selby. You will assist in the day-to-day running of the organisation’s administrative duties, ensuring that all duties are completed efficiently & effectively. Whilst working with us you will be studying towards gaining an apprenticeship as a Level 2 Customer Service Practitioner.
Closing date: 02 Apr 2023
Apprenticeship summary
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Annual wage
£10,500.00
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Working week
Monday to Friday, times to be confirmed with employer
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
10 Apr 2023
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Date posted
02 Mar 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000139743
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Positions
1 available
What will the apprentice be doing?
- Contact clients’ to manage & monitor various issues; including, to update customer status to clients, to advise of daily cheques received, and to email weekly copy of ledger.
- Deal with general queries, provide copy invoices/statements and respond to relevant correspondence and / or clients request for assistance.
- Carry out relevant and timely credit checks, and apply for appropriate credit limits; check ledgers and apply for increased limits where clients have reached their existing facility.
- Upload weekly invoice totals to online Factors.
- Set up new client accounts and sites; raise any manual credit notes and / or invoices.
- Post cash and allocate daily ensuring factors are updated as required.
- Balance and monitor weekly / monthly reconciliations.
- Close monthly period ends on the RBS Fac Flow system / online link.
- Bank Reconciliations.
- Report overdue accounts to factor on a monthly basis
- Answer incoming calls and direct as appropriate
- Provide support/holiday cover, as and where required across the organisation, to meet operational requirements and demands.
- Monitor all e-mail inboxes, highlighting e-mails which you will deal with, ensuring the desired response is dealt with in a timely manner, and bring to the attention of the supervisor any concerns within the e-mail boxes
- Ensure all insurance requests are dealt with within the agreed timescale
- Maintain accurate and well-organised ledgers to facilitate daily cash allocation and adjust off small balance below an agreed amount
- Maintain agreed SLA’s
- Use of auto entry to deal with purchase invoices.
- Monitor inbox post weekly, monthly journals.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2 Functional Skills if required
- Level 2 Customer Service Practitioner Apprenticeship Standard
- Any other job specific training as necessary
What is the expected career progression after this apprenticeship?
- Potential for a full-time position whilst completing the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
BACKOFFICE NATIONWIDE LIMITED
http://www.backofficenationwide.co.uk/
Address
Unit 15
Abbey Court
Benedict Drive
YO8 8RY
Training
Training provider
HEART OF YORKSHIRE EDUCATION GROUP
Contact
Heart of Yorkshire Education Group
apprenticeships@wakefield.ac.uk
01924 789469
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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