Operations and Support Apprentice NECA

Working within our small charity team, the apprentice will have an opportunity to experience a wide range of role tasks including general business administration but also incorporating marketing/promotions (particularly via use of social media and website maintenance/ development) and business development.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Holiday entitlement in first year is 24 days, rising to 30 days after 1 years' service

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am to 4.30pm

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    02 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Work as part of the team providing an excellent level of operational support across a range of functions including:

• Estates - Assisting with general estates management, building repairs and ongoing maintenance

 • Health and Safety - Assisting with the implementation of organisational health and safety processes and procedures

• Business Development - Assisting with funding research and bid application processes - Assisting with service marketing and promotions including web and social media development

• Training - Assisting with the administration of the Drink Drive Rehabilitation programme

• Procurement - Assist with procurement duties for all NECA centres as required


  • Contribute to the building of effective team working
  • Develop good working relationships with colleagues / external agencies
  • To undertake any other task which may be deemed appropriate to the post


  • Ensure services are delivered in accordance with relevant quality standards
  • Ensure quality standards are maintained through continual monitoring of own performance expectations; and through stakeholder feedback
  • Ensure records are accurately maintained and are in compliance with relevant legislation
  • NECA systems, controls, policy and procedures concerning the accurate collection, maintenance, retrieval, security and storage of data
  • All members of staff are bound by the requirements of the Data Protection Act and any breaches of the Act or of the confidential nature of the work of this post could lead to disciplinary action

Health and Safety

  • Ensure a safe working environment for self, colleagues, and service users at all times
  • Ensure completion of risk assessments as required
  • Ensure compliance with the Safety, Health, Environment and Fire (SHEF) Handbook

Personal and Professional Development

  • Seek, accept and participate in monthly Managerial supervision and Annual Appraisal in line with organisational policy and procedure
  • Provide professional support to all colleagues
  • Continually review and assess own performance and identify further development needs
  • Participate in further learning, development and training in line with professional development needs and in accordance with relevant regulatory bodies
  • Maintain Personal Development Plan with identified targets and action plans with annualappraisals of practice/competency
  • Complete all mandatory training as required

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards the Level 3 Business Administrator apprenticeship standard with Gateshead College.

What is the expected career progression after this apprenticeship?

Possible progression to advanced apprenticeship/ full time employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Self-motivated, Time management, Honesty, Integrity, Ability to prioritise


GCSE or equivalent English (Grade A*-C/4-9) Desired
GCSE or equivalent Maths (Grade A*-C/4-9) Desired

About the employer

NECA is a registered Charity whose key focus is to improve the lives of individuals and communities throughout the region. For over 40 years NECA have supported and enabled thousands of individuals to sustain long term Recovery from substances and Gambling misuse. As one of the largest regional charities working in the area of substance use and gambling we have increasingly diversified in the range of services we provide to ensure we tailor packages to meet need of both adults, young people and families.







NE16 3BE

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Training provider



Lucy Pollock


Apprenticeship standard

Business administrator

Level 3 (A level)

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