Service Administrator Apprentice JUNGHEINRICH UK LIMITED

Comprehensive administration support role in Customer Services, supporting Engineers, Dispatchers and Service Management for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Apr 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    You will get an annual salary, 25 days' holiday + bank holidays, NUS Card, Pension, Private Medical Insurance, Life Assurance 6x your annual salary and access to a wide range of discounts and offers.

  • Working week

    Monday - Friday, 8.00am- 4.00pm or 9.00am - 5.00pm to be agreed with your line manager. No evenings or weekend work.

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    01 May 2023

  • Date posted

    02 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000139576

  • Positions

    1 available

What will the apprentice be doing?

  • To provide full and comprehensive Automated Systems administration support for Engineers, Dispatchers, and Customers for all service activities of the UK to ensure the highest level of customer service is delivered, and all KPIs are achieved
  • To ensure correct and swift processing of all work recorded in SAP and ensure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed
  • To allocate existing engineering resources in order to meet customer expectations in a timely and cost effective manner

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Achieve a level 3 Customer Service Specialist apprenticeship qualification which will incorporate providing a full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved

What is the expected career progression after this apprenticeship?

  • You will be offered a permanent role within JHUK, and subject to completion of all apprenticeship milestones, and performance

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Initiative, Adaptability, Integrity

Qualifications

GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent Other (Grade 4-9) Essential

Things to consider

This will be a desk based role.

About the employer

We are a market leader for intralogistic solutions for small to large customers. Our UK Head Office is located in Milton Keynes. This lies at the hub of an additional six strategically sited Customer Service Centres in Scotland (Motherwell), the North West (Warrington) and the South West (Bristol) . Jungheinrich UK now offers the most comprehensive range of materials handling solutions and services available from a single source.

Employer

JUNGHEINRICH UK LIMITED

Address

Unit 4

Catalina Approach Omega South

Warrington

WA5 3UY

Contact

Jack Watson

jack.watson.extern@jungheinrich.co.uk

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Apr 2023