Business Administration Level 3 Apprenticeship SUITS ME LIMITED

We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Apprentice within our Partner Support Team. You will be working as part of a fast paced and busy company, based in Knutsford, Cheshire.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £12,480.00

    £21500 Annual Salary Once Qualified

  • Working week

    Exact days and times to be confirmed at interview stage.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    04 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000139377

  • Positions

    1 available

What will the apprentice be doing?

As a growing business, this is an exciting chance to learn and work in a thriving environment, supporting our Sales Team, Business Partners, and customers day-to-day over the phone and, by email.

Full training and mentorship are provided.

Working between our Customer Care Team and our Sales Team as a direct link for our Referrer Business Partners, accurately answer and handle inbound enquiry calls from Referrer Contacts via our dedicated priority referrer line to our business and make proactive outbound calls where necessary to help resolve Referrer and their candidate/our customer enquiries (ensuring GDPR compliant notes are added to the customer record, and relevant data bases as appropriate to accurately reflect what took place on the call and actions taken as a result, paying particular attention to ensure security checks/processes are adhered to when handling a Referrer enquiry made on behalf of a customer.

Provide an excellent admin support to our Sales Team.

You will develop and maintain productive and professional working relationships with colleagues and partnered companies.

Duties and responsibilities:

Contribute directly towards our company business objective for active card holders through daily liaison with Account Managers and Sales Team ensuring that referrer enquiries are resolved quickly and efficiently and actively encourage a joined up working relationship between Sales/Account Management and Customer Care Teams to provide a robust seamless service to our referrers.

Support with tasks generated on behalf of Referrers/Customers in line with business processes.

Building relationships with referrers and actively work with Account Management Team to encourage and guide referrers in line with business processes and to be as self- sufficient as possible, coach and support referrers and customers on how to get the best out of our service.

Support as necessary with account creations for dedicated referrers and others where support is needed. Responsible for ensuring adequate stock of merchandise is available for Sales Team and Account Managers (B2B brochures, Cardholder leaflets and any other appropriate merchandise required.) Supporting with Sales Team

Diary Management and journey planning, appointments to be booked in for new business meetings using the company approved route planner for most cost-effective routes and coverage.

Skills:

Be able to multi-task 

Have an analytical mindset and keen eye for detail 

Must be well organised 

Have excellent teamwork skills 

Be able to communicate with all levels of recipient 

Be able to stay calm under pressure 

Be self-motivated and proactive 

Have good IT skills (confident using excel) & learns quickly

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship programme will be delivered at the workplace on a 1-2-1 basis with the appointed Learning Coach from Total People Ltd. Full training and mentorship provided. 3 month probation period..

What is the expected career progression after this apprenticeship?

Advanced Apprenticeship Level 3 Business Administrator professional qualification. £21,500 paid per annum once qualified. Valuable experience gained.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, IT skills, Organisation skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 2) Essential
GCSE or equivalent English (Grade 2) Essential

Things to consider

What attracts you to the role?

About the employer

Suits Me is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me. We are currently within an exciting period of growth. Since 2015, we have onboarded over 200,000 customers with 2020 seeing a 229% growth in account holders. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion. (B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily. (B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers and unions to open accounts for their employees, candidates and members within minutes! Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.

Employer

SUITS ME LIMITED

Address

THE OLD SHIPPON

MOSELEY HALL FARM

CHELFORD ROAD

WA16 8RB

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Training

Training provider

TOTAL PEOPLE LIMITED

Apprenticeship standard

Business administrator

Level 3 (A level)

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