Customer Service Apprentice Woodland Group

Woodland Global are looking for a Customer Service Apprentice. You will work closely with customers, clients, agents, and business stakeholders. You will get the opportunity to learn about all elements of the supply chain and build a network across the globe, whilst working towards your customer service level 2 apprenticeship qualification.

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Closing date: 28 Mar 2023

Apprenticeship summary

  • Annual wage


    Regular target related salary increases

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    28 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

When you join Woodland Group as a Customer Service Apprentice, you get the opportunity to learn about all elements of the supply chain and build a network across the globe.

Working alongside a team of experienced supply chain specialists, you will learn fast and begin on a path to a fulfilling and exciting career with one of the largest independently owned logistics businesses in the UK.

There will be a focus on customer service skills as you work closely with customers, clients, agents, and business stakeholders.

As an employer who believes in investing in our people, there will be opportunity to grow and develop your skills throughout your apprenticeship and beyond, with plenty more opportunities for further learning, travel and career development.

Duties will include:

  • Use the most appropriate method of communication when being the first point of contact for key customers
  • Develop and maintain effective working relationships with key customers to develop more business opportunities
  • Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met
  • Liaise with customers to ensure all documents are received within the designated time frame
  • Pro-actively place calls with customers, assisting them with any problems, provide advice on all ETA’s, expected deliveries and any other requirements they may require in a professional manner
  • Be a focal point for all queries from Key Account Customers;
  • Any other duties as required by management for the smooth and efficient operation of the department
  • Ensure all reports and KPIs are sent to the Customer in the timeline agreed on their SLA
  • Ensure all deadlines are met in line with the SLA
  • Arrange monthly and quarterly review with Customer in line with criteria requested by Customer
  • Work with the operations team to continually improve processes and business performance
  • Support changes in the role necessary to take the department and business forward
  • Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • On-the-job training delivered by the employer

Allocation of an apprenticeship delivery coach who will carry out:

  • Regular training
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
  • Identify, track and support 20% off-the-job training activities
  • Quarterly formal progress review meetings; identifying learning achievements and next steps

What is the expected career progression after this apprenticeship?

  • Progression opportunities may be available upon successful completion of this apprenticeship. This would include full time employment, further training and development, travel and career progression/promotion

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Willingness to learn, Positive Attitude


GCSE or equivalent Maths & English Language (Grade Grade A*-C/ 4-9) Desired

About the employer

Woodland Group have been providing innovative logistics, e-commerce and supply chain management services since 1988. Today, we are one of the largest privately owned global logistics businesses in the UK with offices across Ireland, the USA and Asia. We are proud to be known for our supply chain excellence, dedication to best-in-class customer service and innovative and forward-thinking approach to collaborative and transparent business practices. Over the years, our people have earned a reputation for being reliable, honest, hard-working, solutions-driven and fast to react.


Woodland Group


Woodland House

Montrose Road



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Training provider



Seetec Training


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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