Parts Advisor Apprentice S.G. PETCH LIMITED

In this role you will be providing all of our customers with consistently high levels of service within the Parts Department. This is an exciting opportunity to kick start your career with a family run multi-franchise car & van dealership. We’re looking for a highly motivated candidate to join our team and develop a long term career with us. Ordering parts as needed, identifying parts and compiling, maintaining, and updating internal records.

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Closing date: 02 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8.30am – 5.30pm.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    11 Apr 2023

  • Date posted

    28 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories. The duties of a Parts Advisor Apprentice will typically include:

  • Building relationships with internal and external customers
  • Taking orders from customers in person and over the phone
  • Maintaining the stock room
  • Ordering parts as needed
  • Identifying parts
  • Compiling, maintaining, and updating internal records
  • Processing payments for parts sold
  • Chase customers about orders
  • Taking messages and passing them to the correct person
  • Deal with queries in a quick and efficient manner
  • Assisting colleagues when needed
  • Working with technicians to ensure they have the correct parts to complete their work

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service at Redcar & Cleveland College.
  • Functional skills maths & English, if required.

What is the expected career progression after this apprenticeship?

An opportunity for to progress at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Team working, Willingness to learn, Responsible, Motivated, Can-do attitude, Happy using computers, Friendly, Able to work independently


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

SG Petch are a family run multi-franchise car & van dealership with branches in Darlington, Durham, Middlesbrough, Richmond, Sunderland and York. We are very proud of our relationships with some of the world's leading automotive manufacturers. These long standing associations enable us to bring you fantastic products and services. SG Petch has been selling new and quality used cars to customers since 1977. We pride ourselves on putting our customers and their needs at the heart of everything we do by providing quality products, competitive prices and an unbeatable sales and aftersales service.




1 Fleming Road

Skippers Lane Industrial Estate



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Training provider



Anna Harper

07436 795883

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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