Customer Service Executive Apprentice (Nottingham) EXPERIAN LIMITED

Customer service is an integral part of our business. As a customer service apprentice at Experian, you’ll work within our background checking team, get real work experience and develop your skills to unlock career opportunities. As a customer service apprentice, you’ll work with a number of component parts of the employment screening process, communicating with a variety of internal or external stakeholders to gather required information, using a variety of methods such as email, telephone and instant messaging.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage

    £21,500.00

  • Working week

    Monday to Friday 9am to 5.30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    28 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000138637

  • Positions

    2 available

What will the apprentice be doing?

Customer service is an integral part of our business. As a customer service apprentice at Experian, you’ll work within our background checking team, get real work experience and develop your skills to unlock career opportunities.

Our background checking team work with a variety of clients and are responsible for verifying employment information to support hiring processes. As a customer service apprentice, you’ll work with a number of component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods.

Typically, you’d join into either our referencing team where you can expect to be contacting clients, candidates and referees to gather and verify information to support our service. Or you may join our systems process team, speaking with stakeholders to focus on how process improvements can be made and rolled out to continually evolve our service.

Depending on the team you join, day to day you could be:

  • Communicating with a variety of internal or external stakeholders to gather required information, using a variety of methods such as email, telephone and instant messaging
  • Learning how to use and navigate a variety of internal systems
  • Considering how process improvements could be made to continually evolve our service to customers

Working closely with your team, you will blend together a natural ability for problem solving and a keen eye for detail and making accurate decisions. Customer service is a varied role which requires proactivity, and curiosity into ‘how things work’.

The best part of it all? The support you get from Experian. This is a great opportunity to be part of an integral team, to advance both your customer service and administration skills, as well as starting on a career path that offers great progression and learning opportunities! You may also get the chance to rotate into wider customer support teams as you progress through your apprenticeship and beyond.

What training will the apprentice take and what qualification will the apprentice get at the end?

Alongside your role, you’ll study towards a level 3 apprenticeship in customer service. The duration of the course is typically 15 months and in addition to your salary, you’ll benefit from fully paid tuition fees, as well as our support every step of the way.

If you choose to join us, you’ll receive industry training, wide-reaching career opportunities and a wealth of support through our Early Careers Network, buddy, line manager & mentor scheme. You’ll also join onto Experian’s structured 2 year Early Careers Development programme, which is packed with workshops, short-courses & online material designed to help kick-start your career.

Our concept is simple. We believe in expanding horizons – it’s what makes Experian a global leader and a Top UK Tech Employer.

What is the expected career progression after this apprenticeship?

Over time, you will build and develop the skills needed for a successful career in customer services.   

If you choose to join us, you’ll receive industry training, wide-reaching career opportunities and a wealth of support through our Early Careers Network, buddy, line manager & mentor scheme.

You’ll also join onto Experian’s structured 2-year Early Careers Development programme, which is packed with workshops, short-courses & online material designed to help kick-start your career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Any (Grade 4) Essential
GCSE or equivalent Any (Grade 4) Essential
GCSE or equivalent Any (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

You must not hold an existing qualification at the same or higher level in a similar subject. Due to UK government apprenticeship funding rules, you must have lived in the UK for at least 3 years and have permission from the UK government to live in the UK (not for educational purposes) or have obtained pre-settled or settled status.

About the employer

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

Employer

EXPERIAN LIMITED

Address

The Sir John Peace Building Experian Way

Ng2 Business Park

Nottingham

NG80 1ZZ

Contact

Early Careers Team

earlycareers@experian.com

You must have JavaScript enabled to view a map of the location

Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2023