IT Support Technician Apprentice TECHNOPOLY LTD

Technopoly are looking for an IT Support Apprentice to join their team based in Newquay. At Technopoly you will play a key role in the delivery of high-quality technical IT support to their customers. As an IT Support Apprentice you will learn a range of skills to enhance your current knowledge of IT to build towards a career in support and IT.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £12,168.00

    £6 per hour

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 39.0

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2023

  • Date posted

    20 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000138414

  • Positions

    1 available

What will the apprentice be doing?

A typical day at Technopoly will involve:

  • Working with our team members to support customers using our software
  • Independently making and answering customer calls
  • Applying knowledge of our products to support customer queries
  • Using our online support portal you will categorise and prioritise customers and their queries
  • Organising customer queries into a ticketing system
  • Directing tickets towards the appropriate team member
  • Triaging tickets on the support desk
  • Show understanding of our two main products to answer generic queries that arise
  • Assessing tickets and carry out tasks like, identifying and resolving bugs in the software, actioning training requests and work development requests

As you gain confidence and knowledge in our products you will be able to:

  • Answer more advanced technical queries (level 1 and 2 queries)
  • Be involved in customer purchases by setting up the products documentation to match our customers branding
  • Get involved with product testing which will help to keep your knowledge of our products and software up to date 
  • Diversify your skills and engage with other in-house training and other exciting opportunities, such as being part of our monthly update cycles and training in customer facing roles 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will attend Cornwall College St Austell one day a week (during term times)
  • You will achieve a Level 3 Digital Support Technician qualification 

If not already achieved, Level 2 English and maths will need to be obtained before end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeship’s English and maths minimum requirement is Entry Level 3 and British Sign Language qualification is an alternative to English qualifications for whom this is their primary language

What is the expected career progression after this apprenticeship?

  • Upon successful completion fo the apprenticeship there is potential to become a fulltime team member of the team at Technopoly
  • Potential to further training and pursue a level 4 course with Technopoly

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Problem solving skills, Logical, Team working, Initiative, Attentive Listener, Proactive, Diligent, Approachable, Resilient, Keen to learn, Caring Nature

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent IT (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

Although intitally we would expect you to learn how we work and follow our procedures. Once you are familiar with the "Technopoly way" and are established in the team we would encourage you to use your initiative

About the employer

Technopoly has been developing software for 27 years. We provide software products across a range of industries. Our main products specialise in managing Fleet & Workshops, Stock & Sales and People & Resources. All our software is designed in house and developed with the customer in mind. During 2020/2022 we focused on adding new modules, functions and features to our products and are poised to go through an exciting period of growth. One of our USP’s (as well as our very comprehensive software) is the fact that we offer great customer after care and support. Our support team is the backbone of our organisation. They liaise between the developers and support the customers to help them get the best results from our products. Technopoly are a friendly team of 16, with 11 team members based in our Newquay office and 5 team members working remotely from the North West of England. We have a fantastic working relationship between all team members and an atmosphere of positivity and openness. Our office is in the heart of Newquay is a 5 minute walk away from Waterworld swimming pool and leisure facilities and a short drive to Fistral beach, all of which can be enjoyed during your hour paid lunchtime. Come and join us in the perfect environment to learn the role of Digital support technician within a supportive team.

Employer

TECHNOPOLY LTD

Address

8

Treloggan Lane

Newquay

TR7 2FP

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Training

Training provider

CORNWALL COLLEGE

Contact

Liz

01209617826

Apprenticeship standard

Digital support technician

Level 3 (A level)

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