Customer Relations Advisor Apprentice Citygate Automotive

Are you looking for an exciting new career in a modern and innovative Customer Communication Centre? Join Citygate's Customer Relations Team and you can interact with customers as well as staff members in our 15 branches.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Saturday, shifts TBC, 5 out of 6 days

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    27 Mar 2023

  • Date posted

    27 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key responsibilities will include:

  • Ensuring that you always provide the highest level of customer care and satisfaction, giving the customer the best possible experience by working together as a strong team.
  • Listening to customers and building rapport and understanding of their inquiries. Handling inbound telephone calls promptly.
  • Quickly identifying the needs of the customers and guiding them toward the service or product that will best meet their requirements.
  • Confirming all customer details are recorded accurately on the system and amended where necessary.
  • Providing a high level of customer service will allow you to build relationships with our retailers.

The training you will be getting

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Functional Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

What to expect at the end of your apprenticeship

Progression is available within Citygate, with many different departments and job roles to move into.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Confident, Customer care skills, Enthusiasm to learn, Excellent telephone manner, Good literacy skills, IT skills, Motivated, Organisation skills, Passionate, Problem solving skills, Punctual, Reliable, Team working


GCSE or equivalent Maths and English (Grade 9-4) Desired

Things to consider

Citygate is a fantastic, privately owned business that has grown significantly over the past twenty years to 650 employees across 16 locations. We work with fantastic brands such as Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia. With the businesses fantastic growth, we have multiple opportunities within our Customer Communication Centre.

About the employer

Welcome to Citygate! We are retailers of new and used Volkswagen passenger cars, Volkswagen commercial vehicles, ŠKODA, SEAT and Kia cars in London, Greater London, Middlesex, Hertfordshire, Buckinghamshire and Berkshire. We are also authorised repairers and conduct services for the Volkswagen, ŠKODA, SEAT and Kia brands; operating our own MOT test centres.


Citygate Automotive


70-80 London Road

HP11 1DD

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Mar 2023