APPRENTICESHIP - Customer Service Apprentice Kuehne+Nagel

We are currently recruiting for a motivated and enthusiastic individual to join our hugely successful international Road Logistics team in Derby (East Midlands Gateway) as a Customer Service Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Apr 2023

Apprenticeship summary

  • Annual wage

    £15,500.00

  • Working week

    Monday Friday hours to be confirmed

    Total hours per week: 40

  • Expected duration

    24 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    28 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000138351

  • Positions

    1 available

What will the apprentice be doing?

Are you looking to kick start your career? Do you enjoy working with people and helping to provide great service to customers. Then this is the role for you! We are currently recruiting for a motivated and enthusiastic individual to join our hugely successful international Road Logistics team in Derby (East Midlands Gateway) as a Customer Service Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in Road Logistics.

Your Role

Our Pharma/Healthcare Road Logistics team are customer-centric, working hard to delight our customers every day. Our Customer Service Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Customer Service qualification. You will work within a successful team learning everything you need to know whilst being supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

Your Responsibilities

  • Build relationships with the key customers and internal Kuehne + Nagel networks
  • Timely Processing and handling of customer orders, requests, and quotations
  • Build market knowledge and experience
  • Investigate any challenges that may arise in relation to the movement of cargo and respond to them in a thorough and speedy manner.
  • Heavily customer focused and will require constant communication with a variety of key contacts through various forms of communication methods.
  • Ensure Customer Satisfaction is delivered at every stage
  • Booking of cargo for collection/delivery slots with customers.
  • Maintain compliant standards (in line with training provided).

Your Skills and Experiences

  • Five GCSEs at grades 4 – 9 / A*-C (including Maths & English)
  • Excellent Customer Service skills
  • Have a strong attention to detail and accuracy
  • Strong communication and interpersonal skills
  • Strong organisational skills with the ability to manage conflicting priorities


Good Reasons to Join
You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card. Your salary will also reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner apprenticeship standard, which includes:
  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

What is the expected career progression after this apprenticeship?
A role in a successful, dynamic company
Be a part of a strong team of performance driven colleagues
Great future career prospects for advancement
A professional working environment
 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4 – 9 / A*-C) Essential
GCSE or equivalent Maths (Grade 4 – 9 / A*-C) Essential

About the employer

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world’s leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,300 offices in over 100 countries, with over 70,000 employees. Our key business activities and market position are built on the company’s truly world class capabilities. We provide logistics services to virtually all key industry sectors including: Aerospace Automotive FMCG High Tech Industrials Oil & Gas Logistics Pharma & Healthcare Retail.

Employer

Kuehne+Nagel

Address

Unit 4

Wilders Way, Kegworth

Derby

DE74 2BB

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Training

Training provider

SR APPRENTICESHIPS LIMITED

Contact

Louise Spring

louise.spring@sr-apprenticeships.co.uk

07485302270

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Apr 2023