Business Administration & Community Liaison Apprentice (Vin-0006-22) TRAINING AND APPRENTICESHIPS IN CONSTRUCTION LIMITED
Working as a community/resident liaison officer you'll provide essential links between local residents & company, a world-renowned name in construction, committed to lowering the carbon footprint by updating and modernising homes, making them safe and energy efficient. Your role will be varied & involve creating/sustaining good community relations.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Jun 2023
Apprenticeship summary
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Annual wage
£14,560.00
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Working week
Monday - Friday 8.00am - 4.30pm
Total hours per week: 40.0
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Expected duration
12 Months
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Possible start date
01 Jul 2023
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Date posted
27 Feb 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000138321
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Positions
2 available
What will the apprentice be doing?
We have an opportunity for an apprentice to work within a worldwide renowned name in the construction industry, committed to working towards achieving lowering the carbon footprint by retrofitting properties, ensuring they become warm, safe and energy efficient. This role will provide an introduction to PAS 2030 and PAS 2035 retrofit processes that will be required in order to achieve Net Zero targets by 2050.
Working towards a Customer Service qualification, the apprentice will work as a Resident Liaison Officer, providing the main point of contact for local residents, creating an essential link between the company and the local community.
The work of a resident Liaison Officer requires an understanding of the needs and concerns of the local residents, looking to act as first line of communication in helping to minimise the impact of works on local residents.
No two days will be alike, and your role will include:
- Looking to build positive relationships with local community residents and groups and organisations
- Keeping local residents up to date with progression reports
- Providing written and verbal reports
- Providing efficient communication between project team and local residents
- Attending local resident group meetings
- Responding to telephone and email enquiries
- Promoting the work of the team in a positive way
- Increasing knowledge within the local community
- Having a clear understanding of the contracts and set requirements
- Supervising any site visits from local resident organisations
- Key administrative tasks
- Collating information
- Involvement in production of local newsletters
- Ensuring the highest level of customer service at all
times
What training will the apprentice take and what qualification will the apprentice get at the end?
- The apprentice will work towards a Level 2 Customer Service qualification, receiving regular online tutorial sessions and carrying out set assignments
- Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship
What is the expected career progression after this apprenticeship?
There will be opportunity to move into full time employment on successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 3/D) Essential
Other CSCS (Grade Pass) Essential
Things to consider
About the employer
Employer
TRAINING AND APPRENTICESHIPS IN CONSTRUCTION LIMITED

About disability confident
Address
5
Roman Square
Sittingbourne
ME10 4BJ
Contact
Sue Appleby
+441603737739
Training
Training provider
HEART OF ENGLAND TRAINING LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Jun 2023