Customer Service Apprentice ACORN MOBILITY SERVICES LTD.

A fantastic opportunity has arisen to join Acorn Mobility Services to work as part of a team to provide customer service support across the business. This is a fantastic opportunity for the right candidate.

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Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage

    £13,440.00

  • Working week

    Monday- Friday 8:00AM -17:00PM (one day at college).

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    06 May 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000138031

  • Positions

    1 available

What will the apprentice be doing?

  • Answering calls regarding breakdowns and service issues in a courteous manner and offering a high level of customer service
  • Resolving minor technical problems over the phone and if unable to resolve, allocate effectively for a Service Engineer to attend
  • Scheduling Service Engineers to attend breakdowns and Services
  • Plan Engineers routes effectively for the following day and foreseeable future
  • Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor

What training will the apprentice take and what qualification will the apprentice get at the end?

We will coach and develop the apprentice in their job role and support them in gathering the required evidence for the apprenticeship standard. We will carry out both curriculum and pastoral care. We will carry out the skills development workshop days on day release at college. We will oversee the teaching and learning around the knowledge, behaviours and skills elements of the qualifications, outlined below. We will manage the apprentice’s OneFile account ensuring targets, milestones and deadlines are achieved. 


Mode of delivery: Training, observations and assessments carried out in the workplace. An assessor will visit the place of work every 6-8 weeks.

Customer Service Practitioner Apprenticeship Standard at Level 2

Technical Competencies

  • Support and engage with different parts of the organisation. 
  • Interacting with internal or external customers.
  • Supporting functional areas. 
  • Working across teams.
  • Resolving issues as requested.

Personal and People Development 

  • Working on your own as well as part of a team, seeking help and guidance when you are not sure.

Health, Safety and Security 

  • Maintain a safe and healthy working environment.
  • Adhering to legislations appropriate to the industry.

Equality and Diversity

  • Follow the principles of equality, diversity and inclusion.

Functional Skills Qualification

  • Level 1 Functional Skills in English.
  • Level 1 Functional Skills in Maths.

What is the expected career progression after this apprenticeship?

Potential full time employment after successfully completing the apprenticeship.

After the apprenticeship and if you have successfully secured a position we have potential progression career opportunities through Acorn Behaviours: depending on attendance, disciplines, personal development reviews, product knowledge, and overall attitude.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Initiative, Planning and managing resource, Go above and beyond for work, Good telephone manner, Team work, Good geographical knowledge, Inspiring commitment

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Since our earliest days in 1992, Acorn has strived to set new standards in quality and innovation for the stair lift industry. Our pioneering designs and engineering excellence have led the way and helped Acorn grow to become the world's leading independent company specialising solely in the manufacture and installation of stair lifts.

Employer

ACORN MOBILITY SERVICES LTD.

Address

Telecom House Millennium

Business Park Station Road

Steeton Bradford

BD20 6RB

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Training

Training provider

LUMINATE EDUCATION GROUP

Contact

Saffron

saffron.khan@keighleycollege.ac.uk

01535 685118

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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