Customer Success Apprentice (Technical) RUBITEK SOLUTIONS LIMITED

You'll work as part of a close team to support new and existing customers to use our products and services. Using a range of digital systems (e.g. a ticketing system, online chat and a knowledge base) you will triage, prioritise and allocate support requests to relevant experts, respond to user requests and provide support and training and be able to manage multiple priorities and support the needs of your colleagues.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    28 Apr 2023

  • Date posted

    01 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000137869

  • Positions

    2 available

What will the apprentice be doing?

In your role as our next amazing customer success apprentice, you'll need to be able to:

  • Talk and communicate confidently to our customers about our solutions and products (don't worry, we'll teach you about what we do)
  • Provide technical support and training - via online chat, over the phone, and in person through demos, webinars, and attendance at meetings and events (so you'll need confidence)
  • Build strong relationships (we're looking for someone who thrives on interaction)
  • Be able to manage multiple priorities and support the needs of your colleagues (in a small company, your role will encompass many aspects of what we do)
  • Pay close attention to detail and demonstrate a high standard of proficiency in English (we, and our customers, expect high quality when it comes to our communications)
  • Quickly build rapport in written email and messages
  • Be comfortable working towards goals, deadlines and targets

What training will the apprentice take and what qualification will the apprentice get at the end?

Over the course of your apprenticeship, you will be working towards the Level 3 IT Technical Salesperson Apprenticeship. You will attend training online and complete a range of projects that demonstrate the acquired knowledge, skills and behaviours required to achieve qualification.

Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment.

What is the expected career progression after this apprenticeship?

There are opportunities for you to progress into one or more management roles once qualified and this could be in either sales, or customer support.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Team working, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 6) Essential

Things to consider

You'll be assisting your colleagues as they walk our customers through the Rubitek onboarding journey. You'll also benefit from working very closely with Rubitek's founders, providing a high level of exposure to experienced business leaders, gaining valuable multifaceted business experience often not possible in larger organisations.

About the employer

Rubitek is a technology business with a great story to tell. It's where incredible learning journeys are made possible. It's where training providers, employers and learners connect to empower the value of learning. We've developed an apprentice management platform with a difference, and our customers love it. This is creating exciting demand for our products and services, and we're looking to appoint 2 Amazing Customer Success Apprentices to join our team to provide technical support to our customers. If you're curious and interested in technology and like the thought of playing a vital role in a small but dynamic team that's at the modern edge of learning technology, then we could be a great fit!

Employer

RUBITEK SOLUTIONS LIMITED

Address

42 Coventry Road

Market Harborough

Leicestershire

LE16 9BZ

Contact

Mark Evans

mark.evans@rubitek.co.uk

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Training

Training provider

INVOLVE SELECTION LIMITED

Apprenticeship standard

IT technical salesperson

Level 3 (A level)

Before you apply

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