Customer Service Level 2 Apprenticeship - Godiva bearings and Autosport Bearings GODIVA BEARINGS (SOUTHERN) LTD

2 great opportunities to join a fast paced vibrant team. Working within a busy office alongside like minded professionals the successful candidate will need to demonstrate great communication skills along with attention to detail.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Bonus to be discussed at interview.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.00am to 5pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    05 Apr 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000137859

  • Positions

    2 available

What will the apprentice be doing?

  • Taking enquiries over the phone and email
  • Identifying customers needs and offering solutions to their problems
  • Taking orders
  • Various administration tasks
  • Working alongside other departments
  • Keeping the customer up to date with scheduled deliveries.
  • Sourcing non-stock items from approved suppliers.

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will work to complete the Level 2 Customer Service Practitioner standard.

They are appointed a Skills Coach who works with them to deliver work-based learning via face to face and online meetings. Apprentices are allowed 6 hours per week of the job hours to enable them to complete work and self-reflection activities. On completion of training, apprentices do an End-Point Assessment (EPA).

What is the expected career progression after this apprenticeship?

Opportunities to secure a permanent job after the apprenticeship is completed.

Bonuses along the way

Opportunities for extra training and further development

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 4/C) Essential

About the employer

Formed in 1977, the company grew initially by specialising in the niche markets of Needle Roller & Rod End bearings; then over the years more and more prominent manufacturers have joined forces with Godiva. The product ranges have increased exponentially, giving our customers a truly one-stop supply source backed by our unique position in the industry of supplying only the BEARING TRADE, not competing with its customers by supplying OEM’s and End Users, rather referring all such enquiries to its Bearing Trade Partners.

Employer

GODIVA BEARINGS (SOUTHERN) LTD

Address

Crackley Way, Peartree Lane

Dudley

DY2 0UW

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Training

Training provider

JUNIPER TRAINING LIMITED

Contact

Melanie Newman

melanie.newman@junipertraining.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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