Apprentice Customer Parts Advisor PARTIC MOTORS SPARES LTD

A fantastic opportunity for an Apprentice Customer Parts Advisor to join our busy operation in Newark where we pride ourselves in providing industry leading customer service. The successful candidate will be a key part of the customer service team, enabling us to deliver commercial vehicle parts to support local businesses.

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Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage

    £13,520.00

    £6.50 per hour for the first 3 months. After 3 months there will be a performance review with a possible pay increase to at least the National Minimum wage for age group. Workwear provided: Polo shirt, fleece, etc. Birthday off.

  • Working week

    Monday - Friday, with hours between 8.30am - 5.30pm. Saturday's between the hours of 8.30am and 12.00pm will be required on a rota basis. Possibility of overtime as well.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    08 May 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000137685

  • Positions

    1 available

What will the apprentice be doing?

As a valued member of the team you will have direct contact with customers via face to face, telephone calls and emails. You will provide customers with support on identifying the correct parts they require through to arranging delivery direct to the customers workshops.

Duties will include:

  • Using systems and technology to meet customer needs
  • Using a range of communication skills, including listening, and responding in a way that builds customer confidence
  • Understanding the difference between and working with internal and external customers
  • Knowing policies and procedures, including returns and complaints
  • Understanding different customer needs and priorities to allow use to provide the appropriate service
  • Knowing the targets and goals you need to deliver against

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Once qualified, the right candidate can progress within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade Grade 9-3 / A*-D) Essential
GCSE or equivalent Maths (Grade Grade 9-3 / A*-D) Desired

About the employer

Partic Motor Spares are one of the largest family owned UK distributors of Truck, Bus and Trailer parts & accessories to independent end users and fleet operators throughout the commercial vehicle industry and beyond. We have 12 branches located across the East Midlands, North Lincolnshire, East Yorkshire and West Yorkshire and have over 60 delivery vehicles on the road. Service to our customers is paramount and we offer a first class delivery backed-up by superb technical support.

Employer

PARTIC MOTORS SPARES LTD

Address

BRUNEL DRIVE

NEWARK

NOTTS

NG24 2EG

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Laura Brown

laura.brown@wnc.ac.uk

01623 900467

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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