Apprentice Customer Service Advisor Leisure Outlet

As an apprentice customer service advisor, you will be the first point of contact for customers. you’ll be responsible for positively representing the business, engaging via telephone and email, providing advice and support on products, updates on orders and liaising with couriers. You will gain a Level 3 Customer Service Specialist via Babington.

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Closing date: 28 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday- Friday, 9:00am -5:30pm with the occasional Saturday shift to support at show weekends and events.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    23 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Leisure Outlet, based in Attenborough, are an online retailer specialising in the Outdoor Leisure Industry. Due to the success and growth of our business, we’re now looking to expand our customer service department.

We’re looking for an enthusiastic, hard-working individual with a passion for delivering a high standard of customer service

Duties will include:

  • Dealing with customers via telephone, e-mail and live chat.
  • Answer queries and deal effectively with complaints.
  • Perform a wide range of administrative tasks to support smooth running of business.
  • Provide advice to customers on the products we sell, to enable a smooth sale - keeping your knowledge upto date.
  • Take payments and order details over the phone and face to face
  • Provide support at our shows and events to showcase our products.
  • Share experiences with the team to enable continuous improvement within the business.

If your passionate about people and about customer service and are excited by the prospect of learning new skills and working towards your own professional development.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 customer service specialist delivered via virtual learning platform.
  • 121 skills coach support
  • End point assessment support and guidance.
  • Functional Skills level 2 in Maths and English if required.

What is the expected career progression after this apprenticeship?

We’ve previously had three employees start on an apprentiship scheme who’ve progressed, all three of whom stayed with the business for over five years- some went on to fill supervisory roles.We are a small business and offer opportunities for employees to learn and support in other departments to increase knowledge and skill sets.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Administrative skills, Team working, Positive attitude, Working at a fast pace, Knowledge of Microsoft Word, Knowledge of Microsoft Excel, Written and verbal skills, Knowledge of camping, Interest in outdoors


GCSE or equivalent Maths and English (Grade 4 / C / Pass) Essential

Things to consider

We have an office dog, please consider whether this would be appropriate for you if you have allergies.

About the employer

Our team at Leisure Outlet has over 50 years of collective experience working within the leisure industry. Leisure Outlet has been providing products online to outdoor enthusiasts since 2005; our close-knit Nottingham based family business, works with award winning, industry leading brands. Our mission is to use our knowledge, skills, and expert advice in providing first-class customer service. Our understanding of, and passion for, the great outdoors, enables the Leisure Outlet team to select the best range of leisure products, for lovers of the outdoors; whether that’s camping, caravan tours, motor homing, kayaking, walking or simply relaxing in the garden. We operate out of a single site in Attenborough, Nottingham. We’re based on a business estate, operations currently run across 2 warehouse units with the administrative team based on the top floors of the unit. As an online retailer, we’re a nationwide business shipping goods across the UK and Ireland as well as offering warehouse collections to customers.


Leisure Outlet






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Training provider



Jacqui Norris

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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