IT Support Apprentice TIVARRI LTD

You will be working on the helpdesk, dealing with customers’ IT issues and ensuring helpdesk systems, logs and records are kept up to date, providing an initial analysis and working to provide a first fix for the customer whenever possible and escalating issues and alerting a senior member of staff as appropriate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday - Friday 9.00am - 5.30pm with 30 minutes lunch break.

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    23 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000137672

  • Positions

    1 available

What will the apprentice be doing?

  • Working on the helpdesk, dealing with customers’ IT issues and ensuring helpdesk systems, logs and records are kept up to date
  • Providing an initial analysis and working to provide a first fix for the customer whenever possible
  • Escalating issues and alerting a senior member of staff as appropriate
  • Being aware of Service Level Agreements and monitoring performance against them
  • Being able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available
     

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

Most apprentices end up staying with the business for the long term. As an employer we are happy to continue to support learning, this can mean going from Level 3 to Level 4 or above. We are currently supporting apprentices through degrees and a Masters track also available. We look for candidates that like to continue to learn and progress throughout their career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Based in Bath, Tivarri is a cyber security and cloud computing consultancy, focused on providing cloud services for financial services organisations.

Employer

TIVARRI LTD

Address

28 VICTORIA BUILDINGS

BATH

BA2 3EH

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Apr 2023