Business Administration Apprentice - Belmont INTRAHEALTH LIMITED

IntraHealth is one of the UK’s leading providers of NHS Primary Care Services and have 19 years experience of providing high quality care. You will be doing general admin duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    National Minimum Wage

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Mon - Fri; shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    30 Apr 2023

  • Date posted

    23 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To provide a high standard of patient service
  • To have thorough knowledge of practice procedures and to work in accordance of written protocols
  • Provide general assistance to the practice team to both clinical and non clinical
  • Project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Opening/closing premises
  • Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians
  • Ensuring the reception area is tidy, safe and welcoming
  • Making appointments for health care professionals using the surgery premises
  • Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies
  • Greeting and directing patients on arrival and checking patients them into their appointments
  • Dealing with patient’s general/routine enquiries and requests
  • Answering telephones – receiving and forwarding messages
  • Making patient appointments and giving appointment cards
  • Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment
  • Arranging appointments for medicals and other non-routine appointments
  • Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings
  • Dealing with requests for home visits, taking accurate information and entering the information onto the medical system
  • Making and dealing telephone calls as required
  • Dealing with requests and handing out repeat medication prescriptions
  • Open and distribute internal & external Mail
  • Posting of letters and parcels
  • Taking specimen samples to collection point
  • Receive and action messages for internal and external members of staff
  • Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours
  • Emptying pathology lab results bag
  • Date stamping results and appropriate filing of information.
  • Filing of medical records, letters and test results
  • Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary
  • Keeping all data on the medical system up-to-date
  • Recording and checking answering machine throughout the day.
  • Entering patient information onto the computer in a timely and accurate manner
  • The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms
  • Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge)
  • Taking and receiving payments for services, e.g., insurance claims
  • Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns
  • Summarization of patient’s medical records on the medical system
  • Scanning documentation into the patients medical records
  • Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable)
  • Utilising Choose and Book (if required/applicable)
  • Utilising ICE or other systems (if required/applicable)
  • To assist with target led areas: QOF, KPI’s, DES, LES and NES etc
  • The handling of complaints in line with company procedure

What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship is designed for those supporting and engaging with internal or external customers providing support in a business administration role.

You will gain a Level 3 Business Administration Apprenticeship.

You will study a range of modules such as:

  • Principles of Business/Administration
  • Communication in Business Environment
  • Managing Personal and Professional Development
  • Analysing and Presenting Business Data
  • Administering the Recruitment and Selection Process
  • Organizing Business Travel
  • Contributing to the Development and Implementation of Information System
  • Contribute to the Improvement of Business Performance.

You may choose to progress to a Foundation Degree in Business and Management or a Higher Apprenticeship in Business & Professional Administration.

What is the expected career progression after this apprenticeship?

Level 3 Qualification in Business Admistration.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

IntraHealth was founded in County Durham by NHS professionals, building on a rich legacy of over 100 years working exclusively in primary care. IntraHealth have 20 years experience of providing high quality NHS Primary Care Services. We also operate a number of NHS Community Pharmacy Services and a range of NHS Community Services including anticoagulation (warfarin), immunisation / vaccination services and medicines management.




Belmont Surgery, Broomside Lane



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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023