Apprentice Support Worker SUPPORT FOR LIVING LIMITED

The purpose of this role is to enable the people we support to manage aspects of their daily life. As an Apprentice Support Worker you will have training, development, and coaching support to ensure you can feel confident delivering the quality of support we think people deserve and to support your professional development.

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Closing date: 22 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Shifts to be confirmed at interview.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    06 May 2023

  • Date posted

    23 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

  • Build great relationships with the people we support and the people important in their lives (families, other colleagues, and external professionals). Know their skills, interests, qualities, strengths, ways of communicating and aspirations and ensure the individualised service they receive plays to their strengths; helps them overcome barriers and achieve their goals.
  • Ensure people are supported in everyday tasks in a respectful way that meets their individual needs and preferences and enables them to do as much as possible themselves and gives them as much choice, control and involvement as possible – whether it is assistance to eat, wash, enhancing their mobility, providing medication, communicating their needs, working out their money, getting in touch with friends, taking part in classes, or linking with the community.
  • Balance creating opportunities for people to try new things and make choices for themselves with the need to ensure people are safe and risks are well managed.
  • Ensure all the plans and records relating to people are accurate and up to date using respectful language which allows people to see what progress is being made against goals; track areas of concern (e.g. health) and take action as agreed.
  • Support people to have their own voice heard wherever possible and where needed speak up for them and their interests e.g., when out and about, with other professionals, within the team. Consistently look to find ways to ensure people have as much power and control over their lives as possible.
  • Work in a consistent and positive way with local managers and other team members to ensure people get a great service from the whole team at any time. Ensure all organisation policies and specific agreed ways of working in the service are followed e.g., that specific support plans are being followed up, that medication processes are being adhered to, that money is managed effectively, that health and safety practices are carried out.
  • An ability to use information technology (including a computer) to complete appropriate documentation in required formats and compile detailed written reports to a good standard.
  • Ability to communicate clearly to people we support, colleagues and other professionals all the while following procedural guidelines and understanding the nature of confidentiality.
  • Reflect on own practice, seek feedback on own performance and participate fully in One to One and Annual Review meetings with the Manager. Ensure all mandatory training is completed in a timely way and demonstrate openness to developing new skills and knowledge and trying new ways of always working and being a positive representative of Certitude.

This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out any other duties as directed.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Adult Care Worker Apprenticeship Standard
  • Level 2 Adult Care Worker qualification
  • Level 1 Functional Skills in English and maths (If required)
  • Institue of Apprenticeship certificate

What is the expected career progression after this apprenticeship?

  • To be discussed at the end of the apprenticeship, a full-time position will likely be offered.
  • Potential to progress onto level 3 apprenticeship or diploma

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English and Maths (Grade 9-4/ A*-C/ Level 2) Essential

Things to consider

Due to the nature of the role, candidates will need to be 18+ as you may need to provide personal care to service users. The successful applicant will be working across London, mainly in Camden and Hounslow areas.

About the employer

Certitude is London’s leading adult social care provider for people with learning disabilities, autism and mental health needs. As a not-for-profit organisation, we are proud to have supported people across London since 1990. We now support over 1,800 people in 17 London boroughs.








Douangmala Vilaisak

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Training provider



Mason Ward


Apprenticeship standard

Adult care worker

Level 2 (GCSE)

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