Scania Service Advisor Apprenticeship WEST PENNINE TRUCKS LIMITED
Ready for the next stage in your career? West Pennine Trucks might have just the role for you if you are looking to develop your established admin career to the next steps through an apprenticeship. You will receive training to be able to provide a great service for customers and colleagues to ensure the smooth running of the department.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 03 Jul 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 8.00am - 5.00pm
Total hours per week: 40
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Expected duration
15 Months
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Possible start date
30 Jul 2023
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Date posted
07 Mar 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000137111
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Positions
1 available
What will the apprentice be doing?
Working within the Service Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don’t like to disappoint! Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. West Pennine Trucks goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme. Roles and Responsibilities include:
- Dealing with customer and clients needs face-to-face and over the phone with a professional and friendly approach
- Service reception cover
- Contacting external customers and providers for various information requests
- Assisting with day-to-day smooth running of the service desk
- MOT bookings
- General duties relevant to the smooth and efficient operation of the department as required by your line manager
What training will the apprentice take and what qualification will the apprentice get at the end?
- The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers
- The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply
- Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level
What is the expected career progression after this apprenticeship?
- At West Pennine Trucks, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade A*-C 9-4) Essential
About the employer
Employer
WEST PENNINE TRUCKS LIMITED
Address
Unit 1, Circle South
John Gilbert Way
M17 1NF
Training
Training provider
REMIT GROUP LIMITED
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 03 Jul 2023