Scania Service Advisor Apprenticeship WEST PENNINE TRUCKS LIMITED

Ready for the next stage in your career? West Pennine Trucks might have just the role for you if you are looking to develop your established admin career to the next steps through an apprenticeship. You will receive training to be able to provide a great service for customers and colleagues to ensure the smooth running of the department.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jul 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.00am - 5.00pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    30 Jul 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Working within the Service Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don’t like to disappoint! Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. West Pennine Trucks goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme. Roles and Responsibilities include:

  • Dealing with customer and clients needs face-to-face and over the phone with a professional and friendly approach
  • Service reception cover
  • Contacting external customers and providers for various information requests
  • Assisting with day-to-day smooth running of the service desk
  • MOT bookings
  • General duties relevant to the smooth and efficient operation of the department as required by your line manager

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers
  • The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply
  • Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level

What is the expected career progression after this apprenticeship?

  • At West Pennine Trucks, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network

Requirements and prospects

Desired skills and personal qualities

Communication skills, Enthusiasm to learn, Motivated


GCSE or equivalent Maths (Grade A*-C 9-4) Essential
GCSE or equivalent English (Grade A*-C 9-4) Essential

About the employer

As a Scania dealer, West Pennine Trucks is committed to providing excellent customer service to make sure your commercial vehicles are where you need them to be - on the road. They cover the North West and North Wales, with our dealerships in Trafford Park, Oswestry, Middleton, Stoke-on-Trent, Telford and Knighton. Their services ensure you get the highest quality advice, maintenance and parts as they understand the cost of mechanical failures and downtime.




Unit 1, Circle South

John Gilbert Way

M17 1NF

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Training provider


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jul 2023