Customer Services Apprentice (Support Hub) B&CE HOLDINGS LIMITED
At People's Partnership (formerly known as B&CE) we put our customer first by keeping things simple and doing what we promise. Our customer service team are here to listen and support our customers in making good decisions. If you are proactive and demonstrate a willingness to learn then you could be a part of our dedicated team.
Closing date: 21 Mar 2023
Apprenticeship summary
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Annual wage
£19,500.00
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Working week
Monday - Friday & 1 in 4 Saturdays - Shift pattern between the hours of 8.30am - 7.00pm & Saturday 9.00am - 1.00pm
Total hours per week: 35.0
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Expected duration
17 Months
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Possible start date
27 Mar 2023
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Date posted
23 Feb 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000137047
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Positions
1 available
What will the apprentice be doing?
- To deliver excellent customer service on the phone, tailored to the needs of the customer, throughout the life of their relationship with People's Partnership
- Build and maintain customers’ trust and confidence to maximise customer, advisor and third-party satisfaction and retention
- Support opportunities to retain business, by understanding fully what a customer is asking for and provide a tailored response.
- Ensure the customer fully understands the consequences behind their request, and offer alternative options for them to consider, where appropriate, to help them make the right decision
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Level 2 Functional Skills in maths & English if required
What is the expected career progression after this apprenticeship?
- Progression with role through 4 levels of competencies Opportunity to sit the Cll or PMI exams
- People's Partnership are proud to offer numerous opportunities throughout the year which customer services can get involved in
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A* - C / 9 - 4) Desired
Things to consider
About the employer
Employer
B&CE HOLDINGS LIMITED
https://www.peoplespartnership.co.uk/
Address
Manor Royal
Crawley
West Sussex
RH10 9QP
Training
Training provider
INTEC BUSINESS COLLEGES LIMITED
Contact
Tracey Chaplin
tracey.chaplin@intecbusinesscolleges.co.uk
07580 997408
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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