Customer Services Apprentice (Support Hub) B&CE HOLDINGS LIMITED

At People's Partnership (formerly known as B&CE) we put our customer first by keeping things simple and doing what we promise. Our customer service team are here to listen and support our customers in making good decisions. If you are proactive and demonstrate a willingness to learn then you could be a part of our dedicated team.

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Closing date: 21 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday & 1 in 4 Saturdays - Shift pattern between the hours of 8.30am - 7.00pm & Saturday 9.00am - 1.00pm

    Total hours per week: 35.0

  • Expected duration

    17 Months

  • Possible start date

    27 Mar 2023

  • Date posted

    23 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To deliver excellent customer service on the phone, tailored to the needs of the customer, throughout the life of their relationship with People's Partnership
  • Build and maintain customers’ trust and confidence to maximise customer, advisor and third-party satisfaction and retention
  • Support opportunities to retain business, by understanding fully what a customer is asking for and provide a tailored response.
  • Ensure the customer fully understands the consequences behind their request, and offer alternative options for them to consider, where appropriate, to help them make the right decision

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • End Point Assessment
  • Level 2 Functional Skills in maths & English if required

What is the expected career progression after this apprenticeship?

  • Progression with role through 4 levels of competencies Opportunity to sit the Cll or PMI exams
  • People's Partnership are proud to offer numerous opportunities throughout the year which customer services can get involved in

Requirements and prospects

Desired skills and personal qualities

Customer Service Experience, Excellent attention to detail, Excellent communication skills, Confident laptop user, Good Microsoft Office skills, Organised, Able to manage own workload, Meeting targets and deadlines, Team Player, Passionate about learning, Enjoys Customer Service, Detail orientated, Good communicator, Target driven


GCSE or equivalent English (Grade A* - C / 9 - 4) Desired
GCSE or equivalent Maths (Grade A* - C / 9 - 4) Desired

Things to consider

At the beginning, there is a requirement to come in the office for training. Once signed off in the role there might be the opportunity for hybrid working depending on the role and situation. Full training is provided for these roles but, there might be a period of adjustment required before individuals move from classroom to the floor in order to adapt and understand the types of incoming calls and responsibility.

About the employer

Improving the financial welfare of all those working in construction and providing workplace pensions for employers of all sizes and from all sectors. We’ve been providing simple financial products for over 75 years. We have a strong track record of providing pensions – over 30 years and counting. We created The People’s Pension – which has a Defaqto 5 Star Rating for auto-enrolment. We’re not-for-profit – always have been, always will be. We set up our Charitable Trust to help construction industry workers in need – we’ve helped 1000s of people and funded research into occupational health and safety in the construction industry. We manage assets of more than £17 billion for over 5.8 million members (as of 31 March 2022). We have more than 100,000 employer clients – with thousands more joining us every year (as of 31 March 2022). Our history timeline We’ve been around for a long time. Our history dates back to 1942 and we have a great story to tell. View our timeline and discover where we came from » Our people At People's Partnership we put members first. To stay focused on people’s needs and make sure we’re easy to deal with, we employ friendly, down-to-earth staff. As we’re a growing organisation, everyone works extra hard. Our staff are incredibly proud of what they do, because they make a real difference. And our members appreciate them too. Our Board is made up of employer and employee representatives and professional independent trustees. They work alongside a strong Senior Management Team which boasts a wealth of industry knowledge and experience. This means we’re perfectly placed to consider and meet the current and future needs of the industry.




Manor Royal


West Sussex

RH10 9QP

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Training provider



Tracey Chaplin

07580 997408

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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