To support the organisation with its IT and digital transformation and IT infrastructure projects, including: Provide first line IT guidance to staff, the upgrading of hardware including PCs, laptops, mobile ‘phones and other devices as necessary and the ongoing development of the CVST database.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,254.44 to £18,278.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday from 8:30am - 4:30pm with a 30 minute lunch break.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    14 Apr 2023

  • Date posted

    20 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties to include: 

  • Providing support for the efficient upgrading of hardware and software across the organisation.
  • Maintaining a faults/ assistance register to respond and resolve, efficiently and effectively, staff ad hoc, day-to-day IT queries
  • Supporting the organisation in its operational IT and digital development
  • Ensuring that all necessary digital security measures are in place including anti-virus software on all devices.
  • Liaising with IT contractors, to ensure relevant technical support relating to all systems including, but not limited to, cloud-based systems, CVST’s web application (database), cloud-based telephone system and all software and hardware requirements.
  • Assisting IT Contractors with hardware/ software installations
  • To work with the Communications Officer and external contractor to support the development/replacement of the CVST website.
  • Maintaining an asset register of all equipment both on the premises and issued to staff/ volunteers.
  • Ensuring the return of IT equipment supplied to staff when they leave
  • Keeping abreast of developments in the digital arena with a view to identifying new digital opportunities for the organisation.
  • Providing information and training to staff regarding use of their IT equipment/ software
  • Procuring any IT related supplies and general office stationery items
  • Setting up new IT related equipment
  • Maintaining Staff Distribution lists and Shared Mailbox setups

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The Apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard for a duration of 18-months
  • College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time

What is the expected career progression after this apprenticeship?

  • Subject to satisfactory completion of apprenticeship a permanent position is available as IT Support Officer which builds on the apprenticeship learnings

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English and maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

The apprentice will be required to visit our sites in Clacton and Harwich so a clean driving licence and own car would be advantageous. The IT support for the apprentice is provided by a third-party organisation, there is no IT expert employed on site.

About the employer

Our mission is leading and supporting voluntary action and empowering local people. Our core functions are to support, promote, and develop the community and voluntary sector whilst encouraging liaison and connections between organisations, agencies, and businesses. We act as a strategic partner with local councils, funders, health providers, and government to influence policy, plans and strategy contributing and facilitating consultations, to advocate and challenge the design and provision of local services. CVST works closely with partners and stakeholders from all sectors to identify and share knowledge of unmet local needs setting up new initiatives to meet gaps in services or help develop and extend services with existing providers. CVST promotes the work of the voluntary sector through one-to-one meetings, e-bulletins, website content, social media, exhibitions, conferences, and activities. CVST offer a number of company benefits; Full time staff receive 20 days holiday plus Bank Holidays. Holiday entitlement is used for the period between Christmas and New Year when the organisation is closed. Contributory (5%) pension scheme after 3 months service. CVST contributes 3%. Paid sick leave after 6 months service







CO15 1NZ

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Training provider



Colchester Institute - Apprenticeship Team


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023