Administration Assistant Apprentice Home Instead North Herts

As an Administration Assistant Apprentice your role will be to perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. You will support the team whilst progressing with your Business Administration Level 3 qualification. This is a fantastic opportunity for the right candidate.

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Closing date: 25 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday, 9am - 5pm (60 minute lunch break).

    Total hours per week: 40

  • Expected duration

    19 Months

  • Possible start date

    30 Jun 2023

  • Date posted

    20 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.
  • To support the Recruitment & Marketing Manager to strengthen the brand, grow our market share and deliver an end-to-end recruitment service.
  • To support the Trainer and team with all aspects of administration to enable the timely recruitment, training and retention activities.
  • To ensure that our clients and care professionals receive the appropriate support and a high-quality service.
  • Manage own time effectively, prioritising critical tasks and adapt to the changing needs of the business and reacting to new needs or challenges in an effective manner.
  • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Deliver promotional activities both face to face and virtually to increase awareness of Home Instead’s client services and employment opportunities in the local community.
  • Supporting and attending fairs, exhibitions and recruitment events and any other events that would promote our services to the public.
  • Support with the recruitment process and administration.
  • Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
  • Manage correspondence by responding to emails and handling incoming and outgoing post.
  • Maintain effective systems ensuring that all filing and databases are kept up to date.
  • Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
  • Responsible for coordinating the on-call rota & handover.
  • Develop and maintain positive relationships with clients through quality assurance (QA) visits and phone calls.
  • Control the office supplies and make sure it is in accordance with office needs.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration Standard
  • Functional skills in maths and English if required 
  • 5 additional day courses with HOET

What is the expected career progression after this apprenticeship?

At the end of the apprenticeship programme it is hoped that the successful apprentice will be a full-time Office Administrator.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent Maths and English (Grade C/4) Essential

Things to consider

Interest in the Health & Social Care Sector would be beneficial. You will also have the opportunity to increase your portfolio with further free training available within the care sector.

About the employer

Based in Letchworth, we are very proud to offer outstanding care to support and enable primarily, elderly people in North Hertfordshire to stay in their own homes. As a small, independently run family-owned business, we have built our excellent care service with the support and efficiency of a well-trusted National brand - your quality of care is at the heart of our services. We are confident that Home Instead Stevenage and North Hertfordshire will become your trusted companion for you and your loved ones. Tailored care to match your needs, that will enrich your life, enabling you to engage in the things that make you the happiest. Whether you require personal care assistance, support in living with dementia, managing medication, help with housekeeping, walking the dog, shopping, or just having a cup of tea and a good natter, we are a full-service home care provider, fully regulated with a CQC Outstanding rating.


Home Instead North Herts


16 Venture House

Fifth Avenue

Letchworth Garden City


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Training provider



Emma Stead

01788 820132

Apprenticeship standard

Business administrator

Level 3 (A level)

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