Reception/ Admin Apprentice Trinity Medical Centre

Providing patients with a friendly and confidential service for the booking of their appointments and handling of their general queries. Carrying out day to day tasks as part of a team to ensure the smooth running of the practice and adhering to the practice procedures whilst doing so. You will work towards a L3 Business Admin qualification.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Hours will be on a rota basis covering times between 7.30am and 6.30pm and may include weekends. Your contract will stipulate the minimum amount of hours you are required to do on a weekly basis. 30 hours minimum a week.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key Tasks:

  • Booking appointment for patients
  • Care Navigating patients to the appropriate services within the practice
  • Dealing with general enquiries from patients and identifying the ones that can be dealt with immediately and the ones that need another member of staff to be involved
  • Carrying out the daily tasks set for you by the Team Leaders
  • Managing your time and workload efficiently
  • Assisting with the smooth running of clinics and surgeries
  • Providing help and advice to all visitors to the surgery and the building
  • Dealing with repeat prescriptions and prescription queries (where training has been provided)
  • Attending training and staff meetings as required
  • Dealing with tasks that clinicians may assign to you in an effective and timely manner
  • Covering colleague’s shifts at either surgery in the event of absence or holiday
  • Effective communication between staff, the practice, patients and other agencies
  • Knowledge and implementation of the practice protocols and procedures
  • Supporting the Reception Team Leaders with other reasonable duties as required
  • Follow the practices’ Infection Prevention & Control policies and protocols.

Duties will be carried out in rotation through our call centre, front desk and back of house duties including admin and prescription processing.

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The r

What training will the apprentice take and what qualification will the apprentice get at the end?

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. 

What is the expected career progression after this apprenticeship?

Great prospects for progression to a full-time position for the right candidate upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Good attendance record, Self Motivated, Caring


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
GCSE or equivalent IT (Grade C/4) Desired

Things to consider

This wage is correct for NMW for apprentices. The wage will be reviewed on a regular basis, dependent on the progression of the learner. The successful candidate will also be entitled to study for an accredited apprenticeship qualification. Staff in this environment must be able to respond quickly and appropriately, remaining professional at all times. The post involves constant public contact, so customer care and communication skills are essential. Due to the nature of the working environment a level of flexibility is required as sometimes clinics can run late. Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations is an important aspect of this role. Every employee must sign a confidentiality agreement and any breach of this could lead to disciplinary action. The following additional training is mandatory when the Apprentice starts (most is online and will be organised by the Practice): • Confidentiality/Information Governance • Health and Safety • Fire Safety • Manual Handling • Safeguarding Children • Infection prevention Please note: Candidates registered with this practice would be expected to change doctors if offered the post.

About the employer

We provide comprehensive NHS primary care services to help you manage your health and well-being. There are many services available to help you to stay healthy. Some of these services can be accessed directly, and for others you need to be registered with a GP Practice (Surgery).


Trinity Medical Centre





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Training provider



Mandy Hodson

01924 614523

Apprenticeship standard

Business administrator

Level 3 (A level)

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