Service Delivery Apprentice WICKES BUILDING SUPPLIES LTD

An opportunity has arisen to join Wickes, where you will manage the day-to-day operational activities of the installation apprentices to ensure the effective delivery of the apprenticeship programme in line with the apprenticeship standard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Days and hours yet to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    21 Jun 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will include but will not be restricted to:

  • Ensure that all new apprentices have the necessary support and guidance in all aspects of their work
  • Maintain regular communication with our training providers to ensure that their expectations are met and that the apprentices meet their learning requirements
  • Manage both internal and external relationships with suppliers and other stakeholders
  • Support with planning and project managing the delivery of the apprenticeship programme, ensuring this is delivered on time, to budget
  • Support with recruitment campaigns, apprentice inductions and all internal training requirements
  • Weekly monitoring of apprentice development against agreed SLAs to ensure that targets are achieved or exceeded
  • Ensure that the Installer profile is appropriate i.e., that apprentices are utilised effectively, and that relevant onsite training and development is being maintained in accordance with the apprenticeship standard
  • First point of contact for identifying, monitoring and recording the immediate operational management of issues such as holidays, performance, timekeeping and absence, in line with company procedures
  • To act as the next level of escalation for queries defined under the apprenticeship agreement and apprenticeship placement contract
  • Establish and maintain appropriate management information systems which deliver accurate learner records and high-quality performance reports
  • Provide information as appropriate to the installation director and senior management regarding on site activity and service performance, risks and impacts for the purpose of improved service delivery
  • Act as an ambassador in conjunction with the quality manager to support and drive our legal and health & safety policies in line with company/department procedures and standards
  • Provide effective mentorship, advice and guidance to apprentices to ensure successful outcomes
  • Attend on site apprentice assessments as and when required in line with the apprenticeship standard
  • Support with other operational needs of the central operations team as deemed necessary by the business


  • A proven ability to communicate effectively at all levels across a variety of stakeholders
  • Able to demonstrate a flexible approach in terms of personal style when dealing with complex scenarios
  • Proactive and able to gain credibility quickly by dealing with ambiguity and short term decision making
  • Experience using bespoke company computer systems and confident navigating integrated systems
  • A proven ability to effectively supervise day-to-day operational issues for an operational team
  • Demonstrate a team ethos and awareness of the impact of their role on the overall running of the installations service
  • High level of personal resilience and agility at all times
  • Proven ability to coach colleagues in line with individual development plans and organisational needs
  • Interest in own learning and development and desire to grow within the business
  • Willingness to travel when required to attend meetings with apprentices, training providers, installers, suppliers or other members of the installation team
  • Able to work from home when required by the business
  • Some overnight stays may be required

Difficulties and demands of the role:

  • Influencing installers to ensure a standard level of compliance and training is maintained
  • Managing across multi-site locations, ensuring all apprentices are learning to a high standard
  • Keeping each cohort on track and ensuring all suppliers and training providers are meeting the required deadlines

What training will the apprentice take and what qualification will the apprentice get at the end?

Express Delivery qualification including Functional Skills in maths and English if required.

What is the expected career progression after this apprenticeship?

Higher apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Creative


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Our NORTHAMPTON store supplies a huge range of trade quality DIY and home improvement products at great low prices. The store also has a ultra-modern kitchen & bathroom showroom where you can browse designs, and find the perfect range for you.




37-41 Salthouse Rd


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Training provider


Apprenticeship standard

Express delivery operative

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2023