Business Administration Apprenticeship EASTHAM GROUP PRACTICE

An apprenticeship in a busy GP Practice to learn and support the admin duties of the practice as well as gaining a level 3 Business Administration qualification. You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Wage is £9.50 per hour. For current National Minimum Wage details visit

  • Working week

    Eastham group practice is open 5 days a week from 8:00 – 18:30. 37.5hrs per week, days/shift pattern to be discussed on interview.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    21 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Maintain and monitor the practice appointment system.
  • Process telephone and e-consults for appointments.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies.
  • Photocopy/scan documentation as required.
  • Data entry of new and temporary registrations and relevant patient information as required.
  • Input data into the patients’ healthcare records as necessary.
  • Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner.
  • Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.

What training will the apprentice take and what qualification will the apprentice get at the end?

Enrolment on the Business Admin Level 3 apprenticeship with PMA Ltd and the following internal training:

  • Internal Training (1-1 sessions, shadowing).
  • Mandatory Training via TeamNet (internal staff website).
  • Protected Learning Time (every quarter).
  • Team Meetings that include training.
  • Mentoring.

What is the expected career progression after this apprenticeship?

The offer of future employment at Eastham Group Practice.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Skills in Microsoft Office


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

It is desirable that applicants show within their application they have a calm nature to be able to handle difficult situations, are able to handle sensitive information and have a polite telephone manner.

About the employer

We are a busy GP Surgery in Wirral, Cheshire. For more details about the practice please visit the practice web site.







CH62 6EE

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Training provider



Caroline Hudd

Apprenticeship standard

Business administrator

Level 3 (A level)

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