Motor Vehicle Customer Service Advisor Apprentice FURLONG STREET GARAGE LIMITE

Furlong Street Garage are looking for customer service advisor to work in their front of house reception and support with administration and parts. Incorporated in this apprenticeship is a CMI L3 Award in Managing own personal development.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,725.00

    Pay increments throughout the apprenticeship is available for the right candidate given the relevant progress is made.

  • Working week

    8:30 - 17:00 Monday to Friday with 1 hour lunch and breaks.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000135310

  • Positions

    1 available

What will the apprentice be doing?

• Taking down ownership of the customer enquiry
• Dealing with conflict and challenge
• Influencing skills and improving customer service
• Team working
• Stock systems, parts catalogues
• Key components and functions
• Setting up sales displays, cross and up selling
• Understanding Parts department functions

• Taking down ownership of the customer enquiry
• Dealing with conflict and challenge
• Influencing skills and improving customer service
• Team working
• Stock systems, parts catalogues
• Key components and functions
• Setting up sales displays, cross and up selling
• Understanding Parts department functions

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service apprenticeship standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model. You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

On successful completion of the apprenticeship the right person will be offered a permanent position with career longevity and further training and development opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Interpersonal skills, Interest in cars

Qualifications

GCSE or equivalent English (Grade Grade 9-3 / A*-D) Essential
GCSE or equivalent Maths (Grade Grade 9-3 / A*-D) Desired

Things to consider

Knowledge and understanding of the motor industry or a keen passion for cars.

About the employer

Furlong Street Garage was established in 2013 by Simon and Rob. The original garage was situated on Furlong street in Arnold and was a great starting point for FSG, however, due to their no nonsense approach, good communication and the quality service they offer it wasn't long before they realised that they'd require bigger premises to handle the growing number of returning customers, and new ones.

Employer

FURLONG STREET GARAGE LIMITE

Address

UNIT 5

DALESIDE PARK

PARK ROAD EAST

NG14 6LL

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Leoni Nath

leoni.nath@wnc.ac.uk

01623 900469

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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