Motor Vehicle Customer Service Advisor Apprentice FURLONG STREET GARAGE LIMITE
Furlong Street Garage are looking for customer service advisor to work in their front of house reception and support with administration and parts. Incorporated in this apprenticeship is a CMI L3 Award in Managing own personal development.
Closing date: 31 Mar 2023
Apprenticeship summary
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Annual wage
£10,725.00
Pay increments throughout the apprenticeship is available for the right candidate given the relevant progress is made.
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Working week
8:30 - 17:00 Monday to Friday with 1 hour lunch and breaks.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
01 Apr 2023
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Date posted
24 Feb 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000135310
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Positions
1 available
What will the apprentice be doing?
• Taking down ownership of the customer enquiry
• Dealing with conflict and challenge
• Influencing skills and improving customer service
• Team working
• Stock systems, parts catalogues
• Key components and functions
• Setting up sales displays, cross and up selling
• Understanding Parts department functions
• Taking down ownership of the customer enquiry
• Dealing with conflict and challenge
• Influencing skills and improving customer service
• Team working
• Stock systems, parts catalogues
• Key components and functions
• Setting up sales displays, cross and up selling
• Understanding Parts department functions
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service apprenticeship standard, including Functional Skills if required.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model. You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What is the expected career progression after this apprenticeship?
On successful completion of the apprenticeship the right person will be offered a permanent position with career longevity and further training and development opportunities.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade Grade 9-3 / A*-D) Desired
Things to consider
About the employer
Employer
FURLONG STREET GARAGE LIMITE
https://fsg4mot.co.uk/about-furlong-street-garage/
Address
UNIT 5
DALESIDE PARK
PARK ROAD EAST
NG14 6LL
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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