Customer Service Advisor Apprentice - Cougar Accident Repair COUGAR ACCIDENT REPAIR CENTRE LTD

An exciting opportunity for an apprentice to train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will gain a level 2 customer service apprenticeship.

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Closing date: 30 Mar 2024

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am – 5pm. Occasional Saturdays TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    31 Mar 2024

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000135096

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include but not be limited to the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Vocational related qualification (Technical Certificate)
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

Requirements and prospects

Desired skills and personal qualities

No skills required

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Essential

About the employer

Established in 1995, Cougar Accident Repair Centre has been a key member of the Luton business community for nearly three decades. We have earned a great reputation in the local area for the high quality of repair work and first class customer service we provide, and our expert team are regular industry award winners. We work alongside the UK’s leading manufacturers, insurers, fleet companies, as well as private vehicle owners carrying out repairs on all makes and models of cars and light commercial vehicles, and our much-valued accreditations and manufacturer approvals guarantee only the highest standards of repair.

Employer

COUGAR ACCIDENT REPAIR CENTRE LTD

Address

Eaton Green Road

Luton

LU2 9LD

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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