L3 ICT Support Technician apprentice - Lancashire and South Cumbria NHS FT - 37.5hrs/w LANCASHIRE AND SOUTH CUMBRIA NHS FOUNDATION TRUST
The programme is currently looking to recruit apprentices offering opportunities to work in IT managing and supporting IT systems, hardware and software ensuring the functionality and accessibility of corporate services, including critical NHS clinical systems essential for the delivery of patient care.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Apr 2023
Apprenticeship summary
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Annual wage
£14,923.00
NHS Agenda for Change Band 2 Annex 21 (£14,923-£15,989)
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Working week
Monday to Friday, 9am to 5pm.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
04 Sep 2023
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Date posted
16 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000134957
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Positions
1 available
What will the apprentice be doing?
In this role you will be required to:
- Be the first point of contact for all IT queries, incidents, problems and requests, accurately logging information received by telephone, electronically or in person on the Service Desk system
- Progress, resolve, update and close call logs
- Action the resolution of incidents, problems and requests escalating and seeking further advice and information when necessary
- Escalate and monitor incidents and requests reported to external agencies, suppliers and contractors
- Provide first and second line support for PCs, peripherals and associated, designated hardware, software and applications
- Identify and rectify hardware, software and network issues
- Support the installation and maintenance of PCs (Desktops, Laptops, Tablets, mobile devices etc) and all associated peripherals (i.e. printers, PDAs), software operating systems and applications software
- Undertake administration of logon credentials for designated systems/applications
- Undertake designated operational and data administration tasks for systems / computers
- Assist with maintaining an up-to-date inventory of hardware and software ensuring stock levels are maintained
- Receive and process orders for new ICT hardware and software
- Assist in the selection, development, use and maintenance of hardware and software for use within the PC environment (Desktops, Laptops and peripherals)
- Dispose of redundant equipment in accordance with legislative, national and organisational policy and procedure
What training will the apprentice take and what qualification will the apprentice get at the end?
During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through remote combined weekly classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
What is the expected career progression after this apprenticeship?
This opportunity is advertised on a fixed term contract basis due to this being an apprenticeship, the objective of which is to gain a recognised qualification and experience in the workplace.
This does not include a guaranteed post with an NHS organisation, however throughout the apprenticeship individuals will be eligible to apply for vacancies within their workplace organisation, subject to the usual recruitment processes, with support being provided to ideally secure a position by completion.
The apprenticeship will provide valuable work experience and a qualification that is recognised by employers.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4 (C)) Essential
Things to consider
About the employer
Employer
LANCASHIRE AND SOUTH CUMBRIA NHS FOUNDATION TRUST
Address
Ribble House
Meanygate
Bamber Bridge
PR5 6UP
Training
Training provider
TECHNICAL PROFESSIONALS LIMITED
Contact
Sam Richardson
07946 342283
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Apr 2023