L3 ICT Support Technician apprentice - Lancashire and South Cumbria NHS FT - 37.5hrs/w LANCASHIRE AND SOUTH CUMBRIA NHS FOUNDATION TRUST

The programme is currently looking to recruit apprentices offering opportunities to work in IT managing and supporting IT systems, hardware and software ensuring the functionality and accessibility of corporate services, including critical NHS clinical systems essential for the delivery of patient care.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Apr 2023

Apprenticeship summary

  • Annual wage


    NHS Agenda for Change Band 2 Annex 21 (£14,923-£15,989)

  • Working week

    Monday to Friday, 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

In this role you will be required to:

  • Be the first point of contact for all IT queries, incidents, problems and requests, accurately logging information received by telephone, electronically or in person on the Service Desk system
  • Progress, resolve, update and close call logs
  • Action the resolution of incidents, problems and requests escalating and seeking further advice and information when necessary
  • Escalate and monitor incidents and requests reported to external agencies, suppliers and contractors
  • Provide first and second line support for PCs, peripherals and associated, designated hardware, software and applications
  • Identify and rectify hardware, software and network issues
  • Support the installation and maintenance of PCs (Desktops, Laptops, Tablets, mobile devices etc) and all associated peripherals (i.e. printers, PDAs), software operating systems and applications software
  • Undertake administration of logon credentials for designated systems/applications
  • Undertake designated operational and data administration tasks for systems / computers
  • Assist with maintaining an up-to-date inventory of hardware and software ensuring stock levels are maintained
  • Receive and process orders for new ICT hardware and software
  • Assist in the selection, development, use and maintenance of hardware and software for use within the PC environment (Desktops, Laptops and peripherals)
  • Dispose of redundant equipment in accordance with legislative, national and organisational policy and procedure

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through remote combined weekly classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician standard.

The training covers the following core occupational duties:


What is the expected career progression after this apprenticeship?

This opportunity is advertised on a fixed term contract basis due to this being an apprenticeship, the objective of which is to gain a recognised qualification and experience in the workplace.

This does not include a guaranteed post with an NHS organisation, however throughout the apprenticeship individuals will be eligible to apply for vacancies within their workplace organisation, subject to the usual recruitment processes, with support being provided to ideally secure a position by completion.

The apprenticeship will provide valuable work experience and a qualification that is recognised by employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Analytical skills, Logical, Team working, Initiative, Follow instructions, Flexible and adaptable, Punctual and reliable, Keen interest in IT, Friendly, outgoing nature, Professional attitude


GCSE or equivalent English Language (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential

Things to consider

You must meet the following eligibility criteria to apply for the role: - Have been a UK/EEA resident for the last 3 years - Hold valid residency status - Have the right to work in the UK. The employer has stated that candidates should have at least five GCSEs grades A* - C/9 - 4

About the employer

The NHS has a multi-billion pound budget to deliver an efficient, modern, safe and effective healthcare service to patients. As they go through a period of transformation that sees efficiency savings impacting on their limited resources, they are looking to develop new talent to help deliver this challenge. 1.2 million people make up the NHS workforce with over 350 different careers being split into 15 categories, one of which is Health Informatics, one of the fastest growing areas within healthcare. Across the North West there are over 5,000 staff working in Health Informatics. The overall purpose of Health Informatics is to enable, promote and support the effective use of data, information, knowledge and technology to assist and improve health and health care delivery.




Ribble House


Bamber Bridge


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Training provider



Sam Richardson


07946 342283

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Apr 2023