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L3 ICT Apprentice - Bridgewater Community Healthcare NHS Foundation Trust BRIDGEWATER COMMUNITY HEALTHCARE NHS FOUNDATION TRUST
The post-holder will be working within an NHS organisation where they will be required, within a team, to effectively support the hardware and software of users ensuring the functionality and accessibility of corporate services including critical NHS clinical systems essential for the delivery of patient care.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Apr 2023
Apprenticeship summary
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Annual wage
£14,923.00
NHS Agenda for Change Band 2 Annex 21 (£14,923-£15,989)
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Working week
Monday - Friday 9.00am - 5.00pm
Total hours per week: 37.5
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Expected duration
21 Months
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Possible start date
04 Sep 2023
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Date posted
23 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000134754
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Positions
2 available
What will the apprentice be doing?
The overall purpose of Informatics has been defined as to:
Enable promote and support the effective use of data, information, knowledge and technology to support and improve health and health care delivery.
The post-holder will be working within an NHS organisation where they will be required, within a team, to effectively support the hardware and software of users ensuring the functionality and accessibility of
corporate services including critical NHS clinical systems essential for the delivery of patient care.
Main responsibilities and duties may include the following:
ICT Support:
- Receiving routine and urgent ICT support calls
- Entering details of calls onto the relevant call logging software or system
- Prioritising and working in accordance with defined standards of service and other ICT policies including information governance and data security
- Ensuring all supported systems comply with ICT policies
- Allocating jobs that cannot be resolved on first contact to the relevant support group
- Providing telephone or e-mail support and advice to diagnose and resolve ICT related problems or issues where possible over the telephone
- Providing ICT support using remote access facilities to diagnose and resolve ICT related problems or queries
- Creating and maintaining LAN, e-mail accounts and resolving password / account related problems
- Processing and updating telephony requests received by the Service Desk
- Actively monitoring telephony support queues to the Service Desk
- Monitoring jobs via the call logging system, identifying trends for potential problems and escalating to the Service Desk Manager
- Assisting in providing an analysis of calls to the helpdesk, highlighting any problems/issues and
reporting to the ICT Service Desk Manager - Performing all other duties and tasks as required to ensure an effective and efficient level of ICT support is provided
Maintaining Inventory:
- Assisting in maintaining an up-to-date inventory of hardware and software
- Ensuring stock levels are maintained and administering inventory controls using the inventory database
- Processing and receiving orders for new ICT hardware and software
- Assisting in organisation of deployment of ICT equipment for the Desktop Support team
- Assisting with processing orders, searching for best prices and ensuring timely delivery of equipment
Communication:
- Notifying, keeping up to date and ensuring timely communication with all ICT Support teams and departments in times of ICT system failure or upgrades
- Establishing caller needs and redirecting as necessary
- Obtaining all the necessary facts from a caller, either to resolve an ICT problem by telephone/email or to provide all the relevant details to the other ICT support teams
- When unclear as to correct course of action, requesting guidance from the Service Desk Manager or colleagues and escalating issues as appropriate
- Providing customers with a positive impression of the ICT Service Desk and the organisation
- Helping and empathising with callers who are frustrated/annoyed with an ICT issue, in a calm, polite and professional manner
What training will the apprentice take and what qualification will the apprentice get at the end?
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
What is the expected career progression after this apprenticeship?
This opportunity is advertised on a fixed term contract basis due to this being an apprenticeship, the objective of which is to gain a recognised qualification and experience in the workplace. This does not include a guaranteed post with an NHS organisation, however throughout the apprenticeship individuals will be eligible to apply for vacancies within their workplace organisation, subject to the usual recruitment processes, with support being provided to ideally secure a position by completion. The apprenticeship will provide valuable work experience and a qualification that is recognised by employers.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4 (C)) Essential
Things to consider
About the employer
Employer
BRIDGEWATER COMMUNITY HEALTHCARE NHS FOUNDATION TRUST
http://www.nhsapprenticeships.com/
Address
Bridgewater Community Healthcare NHS FT
Spencer House
Dewhurst Road
WA3 7PG
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Apr 2023