A fantastic opportunity for a candidate to start their career in HR. To support the wider HR team with administrative tasks as required. This will include but is not limited to the areas of recruitment, learning and development, systems management and surveys and engagement. This is an opportunity to work for a company that works within the local community.

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Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage


    minimum wage is higher for those aged 18 plus.

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To support HR colleagues with the development of processes and workflows within People Hub to improve HR performance
  • Ensure that all HR activity is updated onto People Hub on a timely basis
  • Checking task list and ensuring that inductions and contracts have been returned
  • Supporting HR Manager and HR advisor with variation and probation letters
  • Responding to reference requests for ex-employees  in a timely manner

  • Organise appropriate gifts/cards for significant birthdays/events as and when required and record on People Hub
  • To support where required on recruitment campaigns and with our vetting process (DBS, references, right to work etc.) ensuring all colleagues have the appropriate documentation and any areas for concern are raised with the HR Manager
  • Ensure that BCHG’s recruitment processes are adhered to by issuing all correspondence in respect of the employment offer
  • Manage the Groups ID card database ensuring colleagues are issued with ID cards and expired cards are renewed
  • Assist the Head of People with specific projects as and when required
  • Attend meetings and/or training and development activities, and represent BCHG, as required
  • Support the Head of People in the development, implementation and delivery of the Groups People Strategy
  • Update the NMDS with starters and leavers
  • Manage and maintain click send, ensuring the system is updated with starters and leavers accordingly
  • Looking after the Learning Hub (BCHG’s training room) and setting up for training events
  • Opening and distributing the post on the HR teams allocated day
  • Supporting with the coordination and delivery of colleague events
  • Supporting with basic payroll tasks when required
  • Managing the HR Inbox and respond to HR queries

What training will the apprentice take and what qualification will the apprentice get at the end?

  • HR level 3 apprenticeship
  • English and maths Functional Skills level 2 (if applicable)
  • Off-the-job training to take place at Protocol in Birmingham City Centre.
  • On-the-job training at employer location.
  • Training will be one day per week. 

What is the expected career progression after this apprenticeship?

  • Career within HR

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience, time management


GCSE or equivalent English and Maths (Grade A*-C or 4-9) Essential

About the employer

A social business investing in people and communities. We have over 2,100 homes across the Black Country and Birmingham and one purpose built Residential Care Home. More than a registered provider of social housing, we support our local communities by offering free services that help individuals with self-achievement and aspiration through our career development, training and employment services. Founded in 1974, we have grown significantly both in terms of the number of homes we rent and the breadth of other housing related services we now offer. We help thousands of customers every year making a real difference to their lives. At Black Country Housing Group our values are not just a set of words, but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities.




134 High Street

Rowley Regis

West Midlands

B65 0EE

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Training provider



Mel Judd


Apprenticeship standard

HR support

Level 3 (A level)

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