Surgery Reception and Administration Support Apprentice Elm Surgery

This is a new and challenging role for an enthusiastic and ambitious candidate who is happy in a customer service role supporting a busy GP practice. The role will include regular contact with patients both face to face and over the phone.

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Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday - working within shifts initially over 5 days but may change to 4 days. Working times/shifts will be confirmed at interview (30 minutes unpaid lunch break) Shifts TBC.

    Total hours per week: 37.50

  • Expected duration

    12 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will vary day to day but will be primarily to support a busy medical reception area. Tasks will include;

  • Booking in patients at reception area
  • Assisting with general enquiries over the phone
  • Booking patients for routine appointments
  • Handling general medical enquiries including liaison with other GP/NHS contacts
  • Assisting with other general administration support tasks such as scanning documents, photocopying of notes/records, filing patient notes and general accurate record keeping tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Standard - Level 2
  • On the Job training to support role development
  • Off the Job training (College attendance) to support qualification requirements
  • Employer will offer dedicated Off the Job training time to support qualification requirements
  • Functional Skills support - maths and English (if required)

What is the expected career progression after this apprenticeship?

Possibility of employment/progression opportunities upon successful completion of Level 2 qualification for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to the nature of the employment any potential candidate must respect all aspects of business and client confidentiality at all times and respect all visitors who visit the surgery. Part of qualification will require regular College attendance (currently one full day per month but supported with zoom/online training). College is based at Marsh Mills, Plymouth

About the employer

Elm Surgery is a busy and well-established medical practice that supports over 9500 patients. Apart from offering clinics to support chronic diseases such as diabetes and asthma, we also support a variety of other medical services including antenatal and postnatal care, minor surgery and various vaccinations to support a variety of illnesses and patients.


Elm Surgery





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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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