IT Support Helpdesk Apprentice SQUIRE TECHNOLOGIES LTD

Your role will be part of the Support Team within a dynamic and busy company, working alongside individuals who are highly experienced experts in their field. This is a good opportunity for the right individual who is looking for a career in Telecommunications and wants to learn and assist with IT/telecoms related projects.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9am to 5:30pm with 1-hour lunch break.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    14 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Learning and becoming proficient in support systems and procedures
  • Recording cases for customer faults
  • Monitoring of the support team email inboxes and associated tasks
  • Undertaking/assisting with IT/telecoms related projects
  • Provide support to other members of the Support Team
  • Speaking to customers on the telephone and via email
  • Understanding and configuring telephone systems
  • Shadowing senior staff

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Standard.

Why choose our AWS Cloud Support Specialist L3 programme?

The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management.

An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.

The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:

  • Understand how to carry out a methodical approach to problem-solving
  • Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
  • Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
  • Gain a fundamental understanding of operating system concepts in cloud-based environments
  • Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools, tools and technologies learned

Learners will learn to use AWS.

What is the expected career progression after this apprenticeship?

A full-time position may be offered for the right candidate upon successful completion of the IT apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Squire Technologies are based in the South West of the UK in Dorchester which offers a great country based lifestyle with good access to outstanding coastline and maritime facilities.  We are signalling specialists to the telecoms industry. Founded in 2001 we have spent over two decades providing innovative core network signalling solutions.







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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Apr 2023