We have an exciting opportunity in our friendly Property Services team for a Customer Service Apprentice in London N4. This is a great opportunity to join a growing team and receive ‘on-the-job training’, which will prepare you for your future career in customer service. Your role will involve managing emails and phone calls and responding to questions from customers and contractors as well as other duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Mon-Thurs 8.30am-5.00pm and Fri 8.30am-4.30pm

    Total hours per week: 37

  • Expected duration

    13 Months

  • Possible start date

    14 Aug 2023

  • Date posted

    13 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Our Customer Service apprenticeship will provide you with the opportunity to apply a range of skills to provide excellent service to customers. As a Customer Service Apprentice, you will have the opportunity to work both independently and as part of our fun and diverse team. Tasks include: • Managing emails and phone calls • Responding to questions from customers and contractors • Investigating jobs that have not been accepted or attended to • Completing administrative tasks within deadlines

What training will the apprentice take and what qualification will the apprentice get at the end?

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2. On successful completion, you will receive: • Level 2 in Customer Service • Level 1 Functional Skills in English & maths (if required)

What is the expected career progression after this apprenticeship?

Wates offer a wide range of career progression opportunities including further qualifications on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, Enthusiasm to learn, Excellent telephone manner, IT skills, Motivated, Organisation skills


GCSE or equivalent Maths and English (Grade 1-9) Desired

About the employer

The Wates Group was established in 1897 and is one of the leading privately owned construction, development and property services companies in the UK. We employ almost 4.000 people, working with a range of clients and partners from across the public and private sectors At Wates we are proud to be a family-owned business, small enough to recognise and support great talent, yet big enough to challenge and inspire our people through amazing multi-million-pound projects. To us our industry is more than just building, it’s also a chance for us to positively impact the communities where we work and thrive.




11A Crusader Industrial Estate

167 Hermitage Road,

N4 1LZ

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2023