IT Support Apprentice HAYS TRAVEL LIMITED

An exciting opportunity to join our IT department based in Sunderland, working in our busy IT department supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues both hands on via remote access, via remote management scripting software and over the telephone.

Sign in to apply

Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,404.00

  • Working week

    Monday - Friday rota basis. Shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    12 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000132987

  • Positions

    1 available

What will the apprentice be doing?

Key Responsibilities

  • Troubleshooting and resolving everyday hardware/software problems, dealing with end user queries including but not limited to printing, firewall, software, hardware, LAN/WAN, DNS and routing issues
  • Supported rollout and management of new software and upgrades/patches
  • Management of Active Directory Users & Computers & associated technologies
  • The provision and monitoring of Antivirus protection and the removal of threats
  • Email account management supporting Office 365, POP3, SMTP & IMAP protocols

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard:

  • Technical Certificate
  • Day release class

What is the expected career progression after this apprenticeship?

Possibility of a permanent position upon the completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Whether you'd like a short UK break, a sunny package holiday, an all inclusive getaway or something else entirely, the Hay's Travel team will help you book the holiday of your dreams.

Employer

HAYS TRAVEL LIMITED

Address

Gilbridge House

Keel Square

Sunderland

SR1 3HA

You must have JavaScript enabled to view a map of the location

Training

Training provider

ITEC NORTH EAST LIMITED

Contact

Laura McMaster

l.mcmaster@itecne.co.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.