IT Support Apprentice HAYS TRAVEL LIMITED
An exciting opportunity to join our IT department based in Sunderland, working in our busy IT department supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues both hands on via remote access, via remote management scripting software and over the telephone.
Closing date: 10 Apr 2023
Apprenticeship summary
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Annual wage
£10,404.00
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Working week
Monday - Friday rota basis. Shifts TBC.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
17 Apr 2023
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Date posted
12 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000132987
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Positions
1 available
What will the apprentice be doing?
Key Responsibilities
- Troubleshooting and resolving everyday hardware/software problems, dealing with end user queries including but not limited to printing, firewall, software, hardware, LAN/WAN, DNS and routing issues
- Supported rollout and management of new software and upgrades/patches
- Management of Active Directory Users & Computers & associated technologies
- The provision and monitoring of Antivirus protection and the removal of threats
- Email account management supporting Office 365, POP3, SMTP & IMAP protocols
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Information Communications Technician Apprenticeship Standard:
- Technical Certificate
- Day release class
What is the expected career progression after this apprenticeship?
Possibility of a permanent position upon the completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Desired
About the employer
Employer
HAYS TRAVEL LIMITED
Address
Gilbridge House
Keel Square
Sunderland
SR1 3HA
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
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