Apprentice Customer Liaison Officer GLOBAL TELEMETRICS LTD

We have an opportunity for a hard-working individual to study towards their Business Administration qualification whilst working within the Global Telemetrics stores department in the Customer Services team, based in Coalville. Read on for more information about the role!

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Closing date: today

Apprenticeship summary

  • Annual wage

    £9,379.50

    Opportunities for increase in salary throughout Apprenticeship duration. Over time available at time and a half. 28 days per annum in which Bank Holidays are included within the 28 days.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9.00am - 5.00pm Monday - Friday

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    10 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000132415

  • Positions

    1 available

What will the apprentice be doing?

Working within our Customer Service Team. Your main duties will include:

  • Collecting payments from customers
  • Liaising with customers via email and telephone
  • Documenting information through our CRM / Database
  • Liaising with internal teams
  • Assisting with day to day administration

What training will the apprentice take and what qualification will the apprentice get at the end?

Qualification:

  • Level 3 Apprenticeship Standard in Business Administrator

Delivery Method:

  • 14 sessions delivered at Loughborough (Thurs AM)
  • Online portfolio to update with learning and development completed onsite
  • Diarised visits from dedicated Trainer/Assessor

What is the expected career progression after this apprenticeship?

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent Maths and English (Grade Grade C / 4 or equivalent) Essential

Things to consider

Additional training to take place at Loughborough College to develop knowledge, skills, and behaviours to accordance to this Apprenticeship. Please ensure you are able to travel before applying. Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About the employer

Global Telemetrics is the billing and monitoring platform behind successful Award-Winning Stolen Vehicle Tracking brands such as SmarTrack, Autowatch and Clifford. Always creating new ideas for the future of vehicle tracking, using cutting edge technology.

Employer

GLOBAL TELEMETRICS LTD

Address

Old Station Close

Coalville

LE67 3FH

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Training

Training provider

LOUGHBOROUGH COLLEGE

Contact

Hayley Cousins

Apprenticeships@loucoll.ac.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

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