BeSure Group - Customer Service Apprentice BeSure Group

We are one of the UK's leading boiler installation and servicing providers looking for Customer Service Representatives to join our growing team. You will need to deal with new customers professionally and provide excellent service. If you are hardworking, ambitious, and energetic you are the perfect fit for our company.

Sign in to apply

Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9 am - 5 pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    11 Apr 2023

  • Date posted

    10 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main duties will include:

  • Answering incoming calls and emails
  • Making and confirming service bookings
  • Liaison with customers and assisting them with their queries
  • Checking records accurately
  • Creating paperwork for the service teams
  • Creating documents such as certificates of service
  • Accurate input of technical data into CRM databases

This is varied and can be challenging, we do work on the telephones, but this role will involve decision-making, route planning, and dealing with technical queries (once fully trained).

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional skills if required
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

For the right candidate, there will be opportunities to progress within the business. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade A*-C/4 and above) Desired

Things to consider

Benefits: • Relaxed office environment. • Monday to Friday - early finish on Fridays. • Kitchen facilities. • Casual dress on Fridays • Free on-site parking

About the employer

We are BeSure - one of the UK’s fastest-growing boiler installation experts. Our founding directors are Gas Engineers by trade. So they know a thing or two when it comes to what our customers need. At BeSure we like to think of ourselves as the perfect blend between a big national company and a man-in-a-van. We can offer you the advice and support of the big players while being as competitive as your sole trader. Our desire is to help people who were dissatisfied with the unreliable ‘white van man’ and expensive nationwide businesses who seem to make the prices up. We will always put the customers’ needs first and we are quickly gaining a great reputation for honesty, quality and customer service. BeSure is part of the BeSure Group, a group of companies that also includes Quoto - a unique digital self-survey platform and Boiler Care Team which maintain and service boilers nationwide.


BeSure Group


No1, Suite 2a Moorgate Point, Liverpool

L33 7XW


Emily Coppack


You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.