Apprentice - Selling Systems Support HAYS TRAVEL LIMITED

This is an exciting opportunity for a Customer Service apprentice to join our Selling Systems Support Team here in Head Office. We are a call handling department looking after the booking systems. Day to day, you will be dealing with any issues that may occur on the Selling System platforms as well as helping our Travel Agents use the system.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,404.00

  • Working week

    Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000132337

  • Positions

    1 available

What will the apprentice be doing?

  • Call Handling assessing agents needs and using active listening/questioning to identify and resolve any issues
  • Take ownership of system issues and seeing through to resolution while liaising with our system provider where necessary
  • Creating new user accounts for staff members and new branches, completing password resets and making any relevant changes to the system
  • Liaise with suppliers to create contracts for new branches, creating new accounts and enabling supplier to feed into our internal booking systems
  • Actioning our in-house documentation system and processing supplier invoices to customer bookings
  • Credit card management

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will obtain a level 2 Customer Service Practitioner qualification plus Functional Skills (if required)
  • Training is conducted in our Sunderland Head Office
  • Training is weekly blocks on a Monday - Friday basis for 6 weeks

What is the expected career progression after this apprenticeship?

Whichever department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
 
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4+) Desired

About the employer

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Employer

HAYS TRAVEL LIMITED

Address

Gilbridge House

Keel Square

Sunderland

SR1 3HA

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Training

Training provider

HAYS TRAVEL LIMITED

Contact

Hays Travel Apprenticeships

apprentice@hays-travel.co.uk

01918148098

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023