Apprentice - Customer Relations HAYS TRAVEL LIMITED
This is an exciting apprenticeship opportunity within our Customer Relations team. This a varied role, which requires a mature attitude and involves handling all complaints for Hays Travel. We do deal with sensitive issues so a mature attitude is essential, that being said it is a fun team to be part of and every day is different.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Sep 2023
Apprenticeship summary
-
Annual wage
£10,404.00
-
Working week
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
Total hours per week: 37.5
-
Expected duration
12 Months
-
Possible start date
02 Sep 2023
-
Date posted
09 Feb 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000132313
-
Positions
1 available
What will the apprentice be doing?
- Complete NVQ work with allocation of 1 hour per day
- Performing administrative duties
- Liaising with other areas of the business in a polite and professional manner
- Attend and contribute to team meetings
- Documenting/recording information on paper and electronically
Establishing and maintaining relationships with clients and suppliers - Under supervision provide an effective, sensitive and responsive customer care and complaint service and will be a champion for customer service across the business
- Ensuring documentation relating to complaints is recorded, maintained and up to date in accordance with GDPR.
- Keep clients informed of the progress of their complaint by both verbal and written communication.
- Provide a high quality and effective complaints service across the business, which enhances the overall service provision to customers adhering to Customer Excellence Standards and in accordance with ABTA’s Code Of Conduct
- Record, own and resolve complex customer queries accurately and efficiently
- Update appropriate systems to capture complaint information accurately
- Prepare professional written communications to customers (e.g. letters/faxes/email)
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will obtain a level 2 Customer Service practitioner qualification
- Training is conducted in our Sunderland Head Office
- Training is weekly blocks on a Monday - Friday basis for 6 weeks
What is the expected career progression after this apprenticeship?
Whichever department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
HAYS TRAVEL LIMITED
Address
Gilbridge House
Keel Square
Sunderland
SR1 3HA
Training
Training provider
HAYS TRAVEL LIMITED
Contact
Hays Travel Apprenticeships
01918148098
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Sep 2023