Apprentice - Flights Assistant HAYS TRAVEL LIMITED
An exciting opportunity to join our flights department within head office. In this role, you will be responsible for providing a professional and expert service for any scheduled flight query as well as being part of a successful and friendly team who customises and provides flight itineraries to our customers and will learn our product knowledge
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Sep 2023
Apprenticeship summary
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Annual wage
£10,404.00
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Working week
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
02 Sep 2023
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Date posted
09 Feb 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000132307
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Positions
1 available
What will the apprentice be doing?
- Work on Galileo GDS system to create tailor-made flight itineraries via calls, e-mails and Live Chat
- Display excellent airline product knowledge
- Offer expertise, advice and knowledge to our customers regarding airlines and routings.
- Pricing and confirming airline air passes and Round the World alliance tickets.
- Ensure our customers have a “one stop” solution with their enquiries
- Ensure airline ticket deadline are adhered to in accordance with airline contracts and fare rules
- Action all aspects of amendments when requested accurately prior to tickets being issued.
- Support our customers with system support and guidance
- Dealing directly with the airlines if a problem arises to achieve a preferred outcome.
- Ensure the Customer Excellence process and procedures are followed at all times.
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will obtain a level 2 Customer Service practitioner qualification
- Training is conducted in our Sunderland Head Office
- Training is weekly blocks on a Monday - Friday basis for 6 weeks
What is the expected career progression after this apprenticeship?
Whichever department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
HAYS TRAVEL LIMITED
Address
Gilbridge House
Keel Square
Sunderland
SR1 3HA
Training
Training provider
HAYS TRAVEL LIMITED
Contact
Hays Travel Apprenticeships
01918148098
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Sep 2023