Apprentice - Customer Relations (HTOL) HAYS TRAVEL LIMITED

This is an exciting Customer Service apprenticeship opportunity within our HTOL Customer relations team. This a varied role, which requires a mature attitude and involves handling all complaints for HTOL as well as Hays Beds & Hays Transfers. We do deal with sensitive issues so a mature attitude is key, that being said it's a fun team & every day is different.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,404.00

  • Working week

    Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000132303

  • Positions

    1 available

What will the apprentice be doing?

  • Log and acknowledge all complaints for Hays beds, Hays transfers and HTOL
  • Investigating complaints accurately with relevant parties
  • Making best use of information available
  • Evaluating information and evidence and making sound decisions on complaints
  • Communicate findings effectively and efficiently with branches and clients
  • Identifying ways of resolving complaints quickly and appropriately
  • Achieve the best possible outcome for clients
  • Provide excellent customer service
  • Aim to achieve a one letter resolution
  • Liaise with ABTA and follow their code of conduct
  • Log all correspondence and conversations
  • Overcoming common problems
  • Liaise with legal team for advice
  • Feedback relevant info to departments on how services can be improved

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will obtain a level 2 Customer Service Practitioner qualification
  • Training is conducted in our Sunderland Head Office
  • Training is weekly blocks on a Monday - Friday basis for 6 weeks

What is the expected career progression after this apprenticeship?

Whichever department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
 
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4+) Desired

About the employer

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Employer

HAYS TRAVEL LIMITED

Address

Gilbridge House

Keel Square

Sunderland

SR1 3HA

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Training

Training provider

HAYS TRAVEL LIMITED

Contact

Hays Travel Apprenticeships

apprentice@hays-travel.co.uk

01918148098

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023