Apprentice - Cruise Product Assistant HAYS TRAVEL LIMITED

We are looking for a Cruise Product Apprentice to support the Cruise Commercial Manager in ensuring a competitive product offering that is effectively marketed. You will assist in the co-ordination of product in both online & offline environments. This is to be achieved by working with Cruise Lines, land & air suppliers and Hays Beds & Transfers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Maximising overall sales throughout the group, by identifying product that would be suitable to market, with the support from suppliers.
  • Responsible for the sourcing, repackaging and pricing of cruise product from both a retail and Hays Tour Operating perspective. This product will be used in a variety of marketing mediums
  • Maintain the Hays Cruise website to reflect relevant product, campaigns and imagery, ensuring all content and offers are up to date
  • Support and assist the sales and support teams with queries on marketed product and general supplier questions
  • Familiarisation of internal and external suppliers to gain an understanding of their strongest campaigns or offers to ensure the best product is selected
  • Completion of competitor and sales data analysis to understand where we have the strongest offers, and to identify product gaps, feeding back findings to the Cruise Commercial Manager
  • Following Marketing and Creative request procedures to ensure exposure of product
  • Any additional ad-hoc duties
  • To undertake any other duties that may fall into the job criteria
    To conform to all company policies and procedures, including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will obtain a level 2 Customer Service practitioner qualification
  • Training is conducted in our Sunderland Head Office
  • Training is weekly blocks on a Monday - Friday basis for 6 weeks

What is the expected career progression after this apprenticeship?

Whichever department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English & Maths (Grade 4+) Desired

About the employer

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.




Gilbridge House

Keel Square



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Training provider



Hays Travel Apprenticeships


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023