Apprentice - Cruise Commercial Assistant HAYS TRAVEL LIMITED

This is an exciting apprenticeship opportunity within our cruise commercial team. The aim of this role is to pro-actively manage and develop existing/new supplier relationships to increase sales levels as well as identifying product. Maximise our earning potential for the Group by negotiating the best commercial terms.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,404.00

  • Working week

    Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000132278

  • Positions

    1 available

What will the apprentice be doing?

  • Negotiate commercial terms with suppliers to ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate
  • Maximising overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers
  • Meet with suppliers to build and maintain supplier relationships
  • Hold weekly market trend discussions with suppliers and effectively communicate market position to line manager, in preparation for weekly trading meetings
  • Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved
  • Raise sponsorship funds from suppliers for Hays and Independence Group Conferences
  • Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution
  • Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
  • Gain full understanding of the different trading divisions within the group and their working practices
  • Schedule and complete one to one sessions and appraisals for direct reports in line with company policy. Provide necessary feedback to manager
  • Support the management of the day-to-day operation of the department
  • Providing exceptional customer service at all times
    Willingness to participate in and deliver training appropriate to own development
  • Effectively perform administrative duties
  • Participate in ad-hoc duties or prepare ad-hoc information where required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will obtain a level 2 Customer Service practitioner qualification
  • Training is conducted in our Sunderland Head Office
  • Training is weekly blocks on a Monday - Friday basis for 6 weeks

What is the expected career progression after this apprenticeship?

Whichever department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
 
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4+) Desired

About the employer

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Employer

HAYS TRAVEL LIMITED

Address

Gilbridge House

Keel Square

Sunderland

SR1 3HA

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Training

Training provider

HAYS TRAVEL LIMITED

Contact

Hays Travel Apprenticeships

apprentice@hays-travel.co.uk

01918148098

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023