Apprentice - Customer Service Sanctuary Group

As a Customer Service Apprentice, you will join our Housing Team at Blacon Adventure Playground, working alongside colleagues and with children that come to the playground. You will provide key customer service and administration support including dealing with customer queries by email and telephone and undertaking general administration duties along with the opportunity to shadow other colleagues within the team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    37.5 hours per week. Exact shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    20 Apr 2023

  • Date posted

    08 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role of a Customer Service apprentice will include:

  • General administration duties
  • Dealing with customers enquiries
  • Managing incoming and outgoing post
  • Organising, filing, processing, and managing correspondence
  • Answering/diverting calls in a professional manner

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 2

What is the expected career progression after this apprenticeship?

Ongoing development and progression.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Team working


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: -25 days annual leave (pro rata) -A pension scheme with employer contributions from Sanctuary -Life Assurance -Employee Advice Service including counselling -Cycle to Work scheme -Voluntary health plans Employee discounts -Wellbeing support and tools -Employee recognition scheme

About the employer

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Sanctuary Group


Blacon Adventure Playground



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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Apr 2023