Customer Service Practitioner Apprenticeship T. C. HARRISON GROUP LIMITED

An exciting opportunity has arisen for the first Customer Service Practitioner Apprenticeship at TCH Sedgefield. As part of your role, you will be responsible for front counter reception duties, parts ordering and stock control. You will be providing excellent customer service both in person, over the telephone and email.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, working pattern to be confirmed within the hours of 8.00am - 5.00pm, 30 minutes for lunch.

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To assist customers and engineers
  • Identify and source the correct parts for the machines
  • Participate in product campaigns & promotions
  • Telephone, email and front counter sales & enquiry handling.
  • Stock control
  • Stock changes update
  • Parts identification from customer enquiries using OEM online catalogues
  • To ensure customer satisfaction and retention through efficient and effective service and good communication
  • To respond to customer enquiries for parts availability & prices, complaint handling and issue credit notes where necessary
  • To process customer orders through the mainframe system accurately and on a timely basis meeting delivery expectations/minimising delay
  • To keep customers advised of their order status
  • To work with the Parts Manager identifying customer opportunities and stock requirements
  • To minimise accidents
  • Liaise with other departments and colleagues to ensure customer requirements are met e.g., credit control, service, JCB sales, service and customer services

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Training will be delivered in the workplace

What is the expected career progression after this apprenticeship?

  • There are opportunities for progression within the department and wider company for the right candidate upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative


GCSE or equivalent English and maths (Grade 9-4 (A*-C) or equivalent) Essential

Things to consider

Candidates must be able to travel to the employer premises, please check travel arrangements prior to applying for the role.

About the employer

TC Harrison JCB is one of the largest JCB construction dealers in the UK with over 50 year's experience in new and used machine sales, service & repair and replacement parts. There are six depots strategically located to cover the east of England from the Tyne down through Yorkshire, Derbyshire and Lincolnshire. Our depots are equipped with the tools and equipment to ensure a quick and efficient response to Customer needs from pdi (pre delivery inspection) to repair. We have teams of highly trained service engineers, most operating from fully equipped support vehicles, service controllers and parts teams who all understand how important it is to keep a machine operating. Our commitment is to strive to exceed the expectations of our customers. We can achieve this by working as a team and continuously improving ourselves and our organisation. We know how important the continual development of our staff is and how this benefits the business but more importantly it benefits our customers as we understand their requirements.




Sedgefield Industrial Estate

Salters Lane


TS21 3EE

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Training provider



Apprenticeship Recruitment Team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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