Customer Service Practitioner Apprentice Level 2 UK FUELS LIMITED

You will be part of an exciting team with plenty of growth and opportunity. Starting in our lead generation position, you will be given the opportunity to learn the role, build your sales pipeline and develop your professional skills. Once you have gained in-depth knowledge and experience, you will have the opportunity to progress.

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Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage

    £19,000.00

  • Working week

    Monday - Friday, 8:30am - 5:00pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    05 May 2023

  • Date posted

    07 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000131060

  • Positions

    1 available

What will the apprentice be doing?

Based at Crewe Head Office, your responsibilities day-to-day will be:

  • Making outbound calls to our existing customer base and potential customers to gain additional information
  • Have a positive attitude toward customers in all interactions and establish a positive rapport
  • Deal in a professional manner with all customer communications
  • Gain customer referrals to grow your customer base as well as referring into our other value-added product services
  • Ensure all information and data is captured correctly and accurately

Personal Qualities:

  • Ability to prioritise and keep to deadlines within a fast-paced environment
  • Confident and approachable when speaking on the phone and/or through emails
  • Comfortable in working towards set targets
  • Highly motivated and eager to be successful

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard.

  • Full training and support provided
  • Tutor support provided

What is the expected career progression after this apprenticeship?

  • Upon successful completion of Customer Service Practitioner Level 2 qualification, your salary will be reviewed and the option to earn bonuses will be made available.
  • Numerous options for progression to other areas of the business which could include management of your own team and further progress your qualifications via the apprenticeship route if preferred.
  • You will be compensated competitively along with bonus potential and a good range of core benefits.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Customer care skills, Initiative, Team working

Qualifications

GCSE or equivalent Maths (Grade 3) Desired
GCSE or equivalent English (Grade 3) Desired

Things to consider

Are you able to work towards targets? Would you like to progress to running your own team? What appeals to you about this role?

About the employer

An ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. Radius Payment Solutions support their customers with a range of products and services to meet customer need.

Employer

UK FUELS LIMITED

Address

Radius Campus

Emperor Way

Crewe Business Park

CW1 6BD

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Training

Training provider

TOTAL PEOPLE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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