Apprentice Parts Advisor (Wardell Auto Parts) Wardell Auto Parts

We are recruiting for a highly motivated Apprentice Parts Advisor that wants to be involved within the motor trade parts sector. Duties will include engaging with customers, stock rotation &stock replenishment. Knowledge of cars & car parts is preferred & someone with a good work ethic to help growth within our fast-moving business.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday: 9:00 – 17:00

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    08 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The post holder will be expected to undertake the following duties:

  • Demonstrating exceptional customer service
  • Understanding the business and maintaining the brand reputation
  • Monitoring and solving customer problems/enquiries and processing customer’s orders
  • Using knowledge to promote products to customers
  • Highlighting promotional offers to work towards achieving sales targets
  • Supporting promotion changes and stock rotation
  • Safe storage of parts
  • Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Make and receive phone calls


What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be provided to achieve the following qualifications:

  • Level 2 Customer Service Apprenticeship Standard
  • Functional Skills Level 1 or 2 in maths and English (if required)


Training will take place weekly, on a day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ).  Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Customer Service Level 2 apprenticeship standards. 

What is the expected career progression after this apprenticeship?

Learner could progress to:

  • Level 3 Business Administrator Apprenticeship
  • Full time employment upon completion of apprenticeship
  • Possible progression on to further training

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade 2 (E/F) -3 (D)) Essential
GCSE or equivalent maths (Grade 2 (E/F) -3 (D)) Essential
GCSE or equivalent English (Grade 4+ (C+)) Desired
GCSE or equivalent maths (Grade 4+ (C+)) Desired

Things to consider

You will be required to attend our training centre in Darlington (DL1 5AJ) and you will need to make your own way there for day release training. Travel to and from the employer, based at 1 Westmoreland Street, Darlington DL3 0NX.

About the employer

Wardell Auto Parts are an independent motor factors, with over 20 years experience and highly trained staff. We supply quality parts for all makes of cars, vans, light commercial vehicles and motorbikes. They have thousands of part references in stock with a quick delivery time on non stock items, usually same day. Brands stocked include Bosch (Wipers, Bulbs, Brakes, Filters, Plugs), NGK Spark Plugs, Platinum Batteries, QH (Brakes, Steering & Suspension), TJ Filters, Kilen Springs, Autoglym Car Care, Granville Oils, Trico Wipers, Osram Bulbs and much, much more! They also stock a range of maintenance, car care products & accessories for your car, van or motorbike as well as a range of touring and leisure accessories.


Wardell Auto Parts





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Training provider



Graham Curry


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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