Customer Service Apprentice D P (BUILDING SYSTEMS) LTD

To work as part of the Customer Services Team with a lively energetic team helping each other get to weekly/monthly goals. Assisting customers with their queries and requirements, to ensure all expectations and deadlines from the customer are met. Assisting sales and operations day tasks and providing support to the customer service manager.

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Closing date: 08 Apr 2024

Apprenticeship summary

  • Annual wage

    £10,400.00

  • Working week

    Monday - Friday 9am - 5pm 30-minute break.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    10 Apr 2024

  • Date posted

    06 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000129731

  • Positions

    1 available

What will the apprentice be doing?

  • Scanning all POD’s and saving them on the shared drive (collection and delivery)
  • Completing spreadsheet for returns and escalating to the customer service manager and operations manager
  • Gaining ETA’s and investigating shipments with couriers and reporting back to customers
  • Completing the daily pre alert with delivery info and ensuring all deliveries are out for delivery with no delays and updating customers and saved POD’s
  • Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with company suppliers to arrange collections, deliveries item repairs

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Services Practitioner 
  • Functional skills in maths and English (if required)
  • How training will be delivered is to be confirmed

What is the expected career progression after this apprenticeship?

Full-time position and promotion in different parts of the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 3) Essential
GCSE or equivalent Maths (Grade 3) Essential

Things to consider

How and will you be able to get to this place of work?

About the employer

D P Building Systems was established in 1998 as a specialist distributor of Cable Management, Cable, Electrical Raceway, Containment, Cabling, Power Management, Data Communication Solution, Racking & Cabinet Solutions to the building, services industry, construction industry, Mechanical & Engineering and IT & Data Centre Industry.

Employer

D P (BUILDING SYSTEMS) LTD

Address

UNIT 4

TAMEBRIDGE INDUSTRIAL ESTATE

ALDRIDGE ROAD

B42 2TX

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Training

Training provider

STAFF SELECT LTD

Contact

Brett Hall

brett.hall@novatraining.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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