Customer Service Apprentice MESSER GRIESHEIM LTD

Working within our Internal Sales Team to assist with day to day customer services.eg, Answering phones, processing orders, filling etc. The role will be extended to learn all aspects within the business with the aim to achieve full time employment.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    We offer a competitive salary and will pay the successful candidate a minimum of 15 – 20% above minimum wage as a starting salary.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8.00am to 4pm with a 30 minute unpaid lunch break each day.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    03 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000129324

  • Positions

    1 available

What will the apprentice be doing?

Key responsibilities

  • Generating new sales leads through a combination of inbound calls and outbound cold calling.
  • Building relationships with prospective new clients and opening new accounts.
  • Following up all quotes.
  • Assisting with day to day account management of existing customers.
  • Processing daily orders for factory processing / despatch.
  • Grow your knowledge of the company and Industrial products.
  • over time so you can adopt a consultative selling style to offer more than just a price to your potential customers.

Our requirements - Skills and Experience

  • Proficient in working with computers (Office, Excel & Word).
  • Excellent communication skills and comfortable on the telephone.
  • Self confidence, ambition and a strong determination to succeed.
  • Good administrative, organisational and time management skills.
  • A high level of self-motivation.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full Customer service practitioner Level 2

All training to take place at employers premises

What is the expected career progression after this apprenticeship?

The possibility of full time employment on the successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 9-3 or A*-D) Essential
GCSE or equivalent Maths (Grade 9-3 or A*-D) Essential

Things to consider

Working in an office environment based at a computer for most of the day.

About the employer

We manufacture thermal cutting machines from our head office in Germany and have another 4 manufacturing plants worldwide, USA, Brazil, India & China. In the UK we are a sales and service branch for the German office and look after all customers in the UK and Ireland for day to day sales of products, service and support for their installed machines.

Employer

MESSER GRIESHEIM LTD

Address

NORTHUMBERLAND BUSINESS PARK

CRAMLINGTON

NORTHUMBERLAND

NE23 7RH

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Training

Training provider

CITY OF SUNDERLAND COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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